MB-240日本語受験教科書、MB-240日本語学習内容

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Work Order Management25%- Manage work orders lifecycle
  • 1. Manage incidents and service tasks
    • 2. Create and manage work orders
      Topic 2: Field Service Mobile and Customer Experience20%- Mobile app configuration
      • 1. Enable offline capabilities
        • 2. Configure Field Service mobile app
          - Customer engagement
          • 1. Service feedback management
            • 2. Customer communication workflows
              Topic 3: Schedule and Dispatch Work20%- Resource scheduling
              • 1. Use schedule board
                • 2. Optimize scheduling and routing
                  Topic 4: Configure Dynamics 365 Field Service20%- Configure Field Service settings
                  • 1. Configure organizational units and resources
                    • 2. Set up Field Service parameters
                      Topic 5: Manage Inventory and Assets15%- Inventory management
                      • 1. Track customer assets
                        • 2. Manage products and stock

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                          Microsoft Dynamics 365 Field Service Functional Consultant 認定 MB-240 試験問題 (Q53-Q58):

                          質問 # 53
                          As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.
                          You need to advise on the ways time entries can be created in Field Service.
                          What are three possible ways? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point

                          正解：A、B、D


                          質問 # 54
                          Drag and Drop Question
                          To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
                          The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
                          Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          正解：

                          解説：

                          Explanation:
                          https://www.microsoft.com/en-us/download/confirmation.aspx?id=53586
                          Check - Twilio Integration Guide


                          質問 # 55
                          You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
                          You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
                          Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

                          正解：A、B

                          解説：
                          The Copy Incident Items to Agreement field during incident type setup is important for 2 reasons:
                          The incident you want to add to an agreement may be slightly different than the incident you would add to a single work order that's not part of an agreement. For example, normally the incident would require 1 hour of a service, but for the agreement, you negotiated with the customer 2 hours of a service. Rather than having to create a second incident type just for this agreement, you can set Copy Incident Items to Agreement to No, add the incident to the agreement, then manually add the specific service tasks, product, services, and so on. This way you can use the same incident type, which helps for reporting later on. Set this option to Yes and the incident items will be added to the agreement and you can accept these items or make slight variations from there.
                          https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements


                          質問 # 56
                          You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
                          You need to set up preventive maintenance schedules for the assets they service.
                          In addition to creating an Agreement Booking, what else must you set up in order to associate the asset to the agreement?

                          正解：A


                          質問 # 57
                          You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer.
                          You need to highlight the features that are available on the mobile app to the customer.
                          Which three features are available? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point.

                          正解：B、D、E


                          質問 # 58
                          ......

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