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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 2	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 5	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
Which is the BEST approach for collecting the requirements?

A. Postpone the requirements gathering until a budget increase is approved
B. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing on the requirements
C. Focus only on the most critical requirements to reduce costs
D. Use standard templates to define requirements without user input

Answer: B

NEW QUESTION # 17
Which stakeholders should assess and evaluate value realization?

Answer:

Explanation:
Both the service consumer and the service provider

NEW QUESTION # 18
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. The Cynefin framework
B. Porter's Five Forces
C. SWOT analysis
D. PESTLE analysis

Answer: D

NEW QUESTION # 19
An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.
What is PRIMARILY concerned with preventing this situation?

A. Design thinking
B. Safety culture
C. Toyota Kata
D. Integration of duties

Answer: B

NEW QUESTION # 20
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

A. Conduct a staff survey to gauge internal preferences
B. Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
C. Outsource immediately to save time without evaluating other factors
D. Focus solely on cost as the deciding factor

Answer: B

NEW QUESTION # 21
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