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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Foundation	20%	- Health Index and success metrics - RM role, tasks and RACI framework - Success Plan components and RM responsibilities - Recurring revenue financial terms
Topic 2: Leadership and Renewals Process	30%	- Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification - Risk assessment at T-9, T-6, T-3 milestones
Topic 3: Cisco Tools and Processes	15%	- Renewal workflows and escalation procedures - CCW, renewal tools and automation - Contract management and entitlement verification - Smart Accounts and licensing frameworks
Topic 4: Business Acumen	35%	- Evaluate customer products and business alignment - Available To Renew, contract value and renewal types - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models

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Cisco Renewals Manager Sample Questions (Q143-Q148):

NEW QUESTION # 143
Which success indicator for a Renewals manager is valid?

A. New product introductions
B. Stabilized customer satisfaction scores
C. On-time renewal
D. Increased deployment of licenses

Answer: C

NEW QUESTION # 144
What are two important actions of a successful Renewals Manager? (Choose two.)

A. build and maintain relationships with internal and external stakeholders
B. proactively solve TAC issues
C. understand the portfolio of products and services
D. align solely with the Customer Success Manager
E. schedule daily meetings with the customer

Answer: A,C

NEW QUESTION # 145
Which statement is the most accurate description of the Health Index?

A. a measurement tool for resolving specific product quality issues and adoption barriers
B. an ongoing measurement of customer sentiment
C. a tool for service providers to determine what stage of the lifecycle to offering training solutions
D. an ongoing measurement of several key customer health indicators

Answer: D

Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health

NEW QUESTION # 146
Which area of the Success Plan is the Renewal Manager responsible?

A. Solution Renewal
B. Success Plan Hypothesis
C. Adoption Barriers Overcome
D. Barriers Predicted

Answer: A

Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.

NEW QUESTION # 147
Which critical task must be performed during the qualification phase?

A. Validate customer inventory
B. Quote delivery
C. Renewal plan development
D. Develop a success plan

Answer: D

NEW QUESTION # 148
......

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