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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Information Architecture12%- Creating effective labeling and categorization systems
- Designing site maps and navigation structures
Configuration and Customization10%- Configuring Lightning pages and apps for optimal UX
- Understanding declarative customization options for UX
Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
UX Fundamentals16%- Describing the user-centered design process
- Identifying user interface design principles
- Understanding accessibility standards and guidelines
Interaction Design14%- Defining user flows and interactions
- Creating wireframes and prototypes
- Designing effective page layouts
Testing11%- Analyzing testing results and making recommendations
- Planning and conducting usability testing
Salesforce Lightning Design System13%- Identifying the purpose and resources of SLDS
- Applying SLDS components and patterns
Discovery13%- Identifying customer experience objectives and goals
- Analyzing existing user experiences and identifying gaps
- Determining business needs and user needs

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Salesforce Certified Platform User Experience Designer Plat-UX-101 Prüfungsfragen mit Lösungen (Q151-Q156):

151. Frage
A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record?

Antwort: C

Begründung:
The study guide identifies C. Compact Layouts as the correct answer.
The requirement is straightforward: when a sales representative views an Opportunity record, the most important fields should be immediately available without requiring unnecessary navigation or custom development.
Compact Layouts are the standard Salesforce feature selected by the guide for surfacing key record information concisely. The UX objective is to ensure that users can quickly orient themselves to the record and access the information required for common decisions.
Option A, a custom Lightning Web Component, would introduce custom development even though the scenario can be addressed using standard Salesforce configuration. This would add implementation complexity without a demonstrated need.
Option B, Tabs, can help organize larger groups of page content, but they do not specifically solve the requirement to expose a concise group of high-value record fields.
The UX principle is prioritization of information. Not every field on an Opportunity carries equal importance during routine record viewing. A compact presentation allows the designer or administrator to surface the fields that users need most frequently while keeping the broader record available when required.
Study Guide reference/topics: Compact Layouts, key fields, Opportunity records, information prioritization, Declarative Design.


152. Frage
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional element(s) would be essential?

Antwort: B

Begründung:
The uploaded study guide identifies C. Voice and tone planning as essential alongside the technical planning for an Einstein Bot.
A conversational interface is experienced largely through language. Even when the bot's technical logic correctly resolves common issues, the way it communicates influences whether the interaction feels coherent, understandable, and aligned with the organization.
The study guide therefore emphasizes planning the bot's voice and tone rather than treating conversation content as an incidental implementation detail. Voice establishes a consistent personality, while tone determines how that personality is expressed in particular situations. That distinction is also reflected elsewhere in the UX Designer material.
Option A, user-interface planning, may matter in a broader implementation, but it is not the additional element selected by the answer key.
Option B, training and support planning, concerns operational preparation rather than the bot's direct customer-facing communication style.
The core UX lesson is that conversational experiences require both functional logic and deliberate communication design. Customer satisfaction depends not only on whether the bot resolves the issue but also on whether its responses feel clear, appropriate, and consistent.
Study Guide reference/topics: Einstein Bot, voice and tone, conversational UX, customer satisfaction, UX Fundamentals.


153. Frage
Cloud Kicks has requested feature enhancements as a result of user acceptance testing.
In which three ways could the changes be effectively analyzed and implemented?
Choose 3 answers

Antwort: B,D,E

Begründung:
The best ways to analyze and implement feature enhancements as a result of user acceptance testing are:
A) Determine the change in scope and impact of each enhancement request.This will help to evaluate the feasibility, priority, and effort of each request, and to communicate the expectations and trade-offs to the stakeholders1.
C) Reduce unexpected results by configuring and testing in a sandbox.A sandbox is a copy of the production environment that allows testing and development without affecting the live data and users2.By using a sandbox, the feature enhancements can be tested and validated before deploying them to the production environment3.
E) Create a prioritization list and perform a feasibility analysis.This will help to rank the enhancement requests based on their value, urgency, and complexity, and to determine which ones are feasible to implement within the given time and budget constraints4.


154. Frage
A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push itself onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

Antwort: B

Begründung:
The uploaded study guide identifies B. Grid as the correct SLDS utility.
The requirement describes a responsive layout in which content must adapt as available screen width changes.
Elements may occupy multiple columns on wider screens and then wrap into additional rows when horizontal space becomes constrained.
A Grid system is designed precisely for this type of flexible page structure. It allows designers and developers to organize content into responsive rows and columns rather than relying on fixed positioning.
Option A, Float, can affect how individual elements position themselves relative to surrounding content, but it does not provide the structured, flexible responsive-layout system required by the scenario.
Option C, Alignment, controls positioning or distribution of content but does not itself define the responsive column-and-row layout architecture described.
The underlying UX principle is that responsive design should adapt the interface to varying screen sizes without requiring a completely separate page for each device. A grid gives the layout a systematic structure for resizing, wrapping, and repositioning content while retaining hierarchy.
Therefore, when the design requirement explicitly describes columns that can expand and wrap into new rows, the SLDS Grid utility is the appropriate solution.
Study Guide reference/topics: SLDS Grid, responsive design, flexible layouts, columns and rows, Salesforce Lightning Design System.


155. Frage
Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.
Which out-of-the-box design approach should be recommended?

Antwort: A

Begründung:
To create a unique experience for each audience that includes colors, images, and typography, the recommended out-of-the-box design approach is to use branding sets and assign them to each audience using audience targeting. Branding sets are collections of branding attributes, such as logos, fonts, colors, and images, that can be applied to a site or a page to customize its look and feel. Audience targeting is a feature that allows the designer to deliver different content and experiences to different groups of users based on criteria such as profile, location, or behavior. By creating branding sets and assigning them to each audience using audience targeting, the designer can easily create a unique and consistent experience for each audience without creating separate sites or custom themes.: Branding Sets | Salesforce Help : Audience Targeting | Salesforce Help : UX Designer Certification Prep: Designing with Experience Builder | Trailhead The best approach for Cloud Kicks to create a unique look and feel for each audience is to create branding sets and assign them to each audience using audience targeting. With this approach, the same website can be used for both audiences, whilethe look and feel of each page can be tailored to each audience.
Branding sets allow you to create unique designs and apply them to specific audiences. You can create unique colors, images, and typography for each audience and then target them to the appropriate audiences using the audience targeting feature. This will ensure that each audience has a unique look and feel that meets their needs.


156. Frage
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