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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures22%- Professionalism and communication
  • 1. Customer service best practices
    • 2. Documentation procedures
      - Safety and environmental procedures
      • 1. Safety and compliance
        • 2. E-waste handling
          Topic 2: Operating Systems31%- Other operating systems
          • 1. Linux fundamentals
            • 2. macOS basics
              - Windows OS installation, configuration, and management
              • 1. Windows tools and utilities
                • 2. Command-line tools (basic administration)
                  Topic 3: Security25%- Threats and vulnerabilities
                  • 1. Malware types
                    • 2. Social engineering attacks
                      - Security practices
                      • 1. Authentication and access control
                        • 2. Wireless security and encryption
                          Topic 4: Software Troubleshooting22%- Device and application troubleshooting
                          • 1. Peripheral issues
                            • 2. Performance optimization
                              - Common OS issues
                              • 1. Boot issues and recovery
                                • 2. Application crashes and errors

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q260-Q265):

                                  NEW QUESTION # 260
                                  An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

                                  Answer: D

                                  Explanation:
                                  If unauthorized or non-standard applications are appearing on systems and users are receiving licensing prompts, it's likely users are installing software themselves. Removing users from the local administrators group will prevent them from installing software without approval and reduce the likelihood of introducing unapproved or malicious programs.
                                  A). Deploying a PKI helps with secure communications but doesn't address user software installation rights.
                                  C). Blocking suspicious websites is helpful but doesn't prevent local installations.
                                  D). Stricter UAC may add prompts but can still be bypassed by admin users.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 2.2: Compare and contrast access control methods and user privilege settings.
                                  Study Guide Section: Principle of least privilege and managing local admin rights


                                  NEW QUESTION # 261
                                  A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?

                                  Answer: A


                                  NEW QUESTION # 262
                                  A user calls the help desk to report an issue with their smartphone. After the user returns from a business trip, the user is no longer able to access email or visit websites without a Wi-Fi connection on the smartphone.
                                  Which of the following would the user do to most likely resolve the issue?

                                  Answer: A

                                  Explanation:
                                  If the phone works on Wi-Fi but not off Wi-Fi, the most likely issue is that cellular data is disabled (or restricted). This aligns directly with the CompTIA A+ objective language for mobile troubleshooting, which explicitly includes "wireless/cellular data network (enable/disable)." After travel, users often enable airplane mode or disable cellular data to avoid roaming charges, and sometimes forget to re-enable it.
                                  Quentin Docter's mobile connectivity discussion repeatedly distinguishes Wi-Fi access from cellular connectivity and treats cellular settings as a primary area to verify when Internet access is not available away from Wi-Fi. While data caps/limits could throttle service, they usually don't make all non-Wi-Fi browsing and email impossible immediately. VPN issues might block some access, but the simplest "most likely" resolution based on the symptom is re-enabling cellular data. Reinstalling the SIM is possible, but again not the first, most likely fix given the scenario framing. Therefore, Enable cellular data (A) is correct.


                                  NEW QUESTION # 263
                                  A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information:
                                  Battery charge: 25%
                                  Battery health: 90%
                                  Hotspot: On
                                  Mobile reception: |||
                                  Roaming: Off
                                  Used space: 63.76GB/64GB
                                  Which of the following is the cause of the issue?

                                  Answer: D

                                  Explanation:
                                  The device is running out of free space, which can cause performance issues as the operating system and applications require available storage to function properly.


                                  NEW QUESTION # 264
                                  MFA for a custom web application on a user ' s smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

                                  Answer: B

                                  Explanation:
                                  Multi-Factor Authentication (MFA) apps, especially time-based one-time password (TOTP) apps (e.g., Google Authenticator, Authy), rely on accurate time synchronization between the device and the authentication server. If the user recently traveled internationally, the device may have incorrect date/time settings due to time zone changes or failed synchronization, leading to MFA failure.
                                  The most logical and non-intrusive first step is to verify and correct the date and time settings. This aligns with basic troubleshooting principles-start with the simplest and most likely cause before taking more drastic action.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 2.6: Given a scenario, apply cybersecurity best practices to secure a workstation.
                                  Study Guide Section: Authentication technologies and MFA troubleshooting


                                  NEW QUESTION # 265
                                  ......

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