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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
Topic 2: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
Topic 3: Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
Topic 4: Channel Strategy25%- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel naming conventions and organization
  • 3. Channel segments and cross-org channels
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Topic 5: Migration and Change Management5%- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies
- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
Topic 6: Governance and Administration20%- Workspace administration
  • 1. Workspace settings and policies
  • 2. Roles and permissions
  • 3. Guest access management
- Governance framework
  • 1. Acceptable use policies
  • 2. Channel management policies
  • 3. Data governance and compliance

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Salesforce Certified Slack Consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
During the migration to Slack, you realize that additional Slack features are needed to meet the client's business requirements, which were not included in the initial agreement. What is your next step?

Answer: B

Explanation:
The best approach is to communicate transparently with the client about the necessity of the additional features. Discuss how these features align with their business needs and the potential impact on the project's cost and timeline. This ensures that any adjustments to the project are made with the client's informed consent and understanding.


NEW QUESTION # 28
What considerations should you take into account as you tailor your learning plan for your client?

Answer: D

Explanation:
The correct answer is D. A strong Slack learning plan must be tailored to the client's current Slack maturity, audience size, admin/user mix, geographic distribution, and language needs. The client's current use of Slack determines whether training should focus on basic navigation, behavior change, migration differences, advanced workflows, or admin operations. The number of Admins and Users affects scale, delivery method, scheduling, and whether enablement should include live training, videos, office hours, documentation, champions, or self-serve resources. Time zones and languages are critical for global rollout planning because a single live session may exclude entire regions or reduce training effectiveness. Option A incorrectly includes the brand of video conferencing tool, which is not a primary design consideration. Option B includes cloud storage, which may be relevant for integrations but not core learning-plan tailoring. Option C again overweights video conferencing brand and omits time zones/languages. The consultant should design enablement around user population, Slack maturity, and accessibility across regions.


NEW QUESTION # 29
You are developing a Slack grid design for a client with several departments that have varying levels of confidentiality in their communications. What grid design approach would you recommend to effectively meet their needs?

Answer: C

Explanation:
A balanced grid design that includes private channels for sensitive or confidential communications, alongside public channels for general discussions, is most effective for an organization with varying confidentiality levels. This approach ensures that the client's needs for both privacy and transparency are adequately met.


NEW QUESTION # 30
A new startup is launching Slack for its team. They want to encourage open communication but also maintain some organizational structure. What channel management setting should they initially configure?

Answer: C

Explanation:
This approach encourages open communication through default channels while maintaining organizational structure by limiting channel creation to specific departments, balancing openness with structure.


NEW QUESTION # 31
During the Slack migration, you encounter an unexpected technical issue that causes a delay.
How should you communicate this to the client?

Answer: A

Explanation:
It's important to promptly inform the client about any issues that arise, including the specific nature of the problem, its impact on the migration timeline, and the measures being taken to address it. This approach ensures transparency, maintains trust, and allows the client to make any necessary adjustments in their planning.


NEW QUESTION # 32
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