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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles |
| Topic 2: Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain - Input-transformation-output model - Definition, scope and role of operations management |
| Topic 3: Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management - Sustainable operations: green practices, circular economy |
| Topic 4: Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations |
| Topic 5: Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed |
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NEW QUESTION # 65
Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?
Answer: A
Explanation:
2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.
NEW QUESTION # 66
The DMAIC Methodology includes five phases, what are these?
Answer: C
Explanation:
1 is the correct answer. DMAIC stands for define, measure, analyse, improve, control. It's a common methodology applied in Six-Sigma. P.137
NEW QUESTION # 67
Which of the following is not a key stakeholder in the implementation of Six-Sigma?
Answer: B
Explanation:
Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136
NEW QUESTION # 68
Which of the following items created by an organisation are intangible? Select TWO
Answer: B,D
Explanation:
Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56
NEW QUESTION # 69
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety
Which of the following will you put into box 8?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 70
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