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| Section | Objectives |
|---|---|
| Retail Execution | - In-store task management and compliance tracking - Store visits and field execution processes |
| Reporting and Analytics | - KPIs and retail execution metrics - Dashboards and performance tracking |
| Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Visit Planning and Route Optimization | - Scheduling and field rep optimization - Territory and route planning concepts |
| Mobile and Offline Capabilities | - Mobile app usage for field reps - Offline synchronization and data handling |
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NEW QUESTION # 95
A company called Alpine is running a 'buy one get one free' (BOGO) promotion for all energy bars and sending out merchandisers to ensure that their retail customers are running it correctly. At what level should Retail Store KPIs be defined for a promotional end cap audit and also to minimize records created?
Answer: B
Explanation:
Retail Store KPIs are key performance indicators that measure how well a retail store is performing against a specific goal or target. For a promotional end cap audit, Retail Store KPIs should be defined at the energy bar product category level, as this would capture all the energy bars that are included in the BOGO promotion and also minimize the number of records created. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.
NEW QUESTION # 96
An ABC Telecom customer ordered an internet bundle along with a router in their first order. At a later date, the customer ordered another internet bundle. Their existing router supports all services.
What should be the scope of the technical product so that the decomposition process generates fulfilment request lines (FRL) based on the existing inventory item?
Answer: A
Explanation:
In Salesforce Industries Order Management, the scope of a technical product determines how decomposition looks for existing assets or inventory items. When a customer already owns a device (such as a router) and later orders a new service that can reuse the same hardware, the decomposition engine must search across the customer's inventory at the account level, not the original order item or the top-level order item.
Public Salesforce Order Management documentation explains that Account Scope is used when the fulfillment system needs to evaluate inventory or assets that the customer already owns-for example, routers, ONTs, set-top boxes, SIM cards, or any CPE device. By setting the technical product to Account Scope, the decomposition engine checks the customer's entire installed base and finds the matching item, allowing it to generate the correct Fulfillment Request Lines (FRLs) without creating duplicates.
Other options do not support the scenario:
Order Item Scope and Top Order Item Scope only look at items within the current order and would not detect previously fulfilled devices.
Downstream Order Item Scope evaluates child order items but still only within that transaction.
Thus, only Account Scope ensures that the decomposition process properly references existing inventory and reuses the router rather than provisioning a new one, which is exactly what the scenario requires.
NEW QUESTION # 97
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
Answer: A,E
Explanation:
In-Store Survey execution depends on both an available Salesforce Survey and a corresponding Survey Invitation. The survey supplies the questionnaire that the field representative must complete, while the invitation creates the specific survey instance that becomes available in the context of the visit, retail store, or contact.
Salesforce ' s Consumer Goods configuration process requires the administrator to set up and activate the survey before it can be distributed. An Assessment Task Definition of type In-Store Survey is then incorporated into the Action Plan Template used for the visit. To expose the actual survey instance, Salesforce requires a Survey Invitation to be generated, commonly through the Retail Store ' s primary contact. The invitation is associated with the relevant records so that it appears within the survey task during visit execution.
Field representatives do not require permission to create surveys merely to respond to them. Survey authoring is an administrative function. Likewise, the standard process does not depend on creating a custom task definition or on a separate Retail Execution Survey Lightning Flow.
Therefore, absence of either the activated Survey or the related Survey Invitation prevents the survey from being available to the field representative.
Study Guide Topics:Visit Execution - > In-Store Survey - > Salesforce Surveys - > Survey Invitations - > Visit
NEW QUESTION # 98
What does this out of the box Einstein Analytics dashboard inform about? Product Performance
Answer: A
Explanation:
The Product Performance dashboard is designed to help sales managers analyze how products, product categories, brands, and assortments are performing across the Consumer Goods organization. It provides detailed performance views that allow users to identify both strong and weak performers and then drill into the underlying metrics.
Salesforce states that the Product Performance dashboard analyzes product category, brand, product, assortment, and the impact of promotions on performance. Its Product page shows overall product trends and enables managers to identify high-performing products and analyze recently launched products. Its Category and Assortment pages provide equivalent analysis at those organizational levels.
Typical measures include revenue, quantity, average order value, store coverage, average compliance, and related sales-performance indicators. Salesforce specifically describes the dashboard as answering questions such as which products, categories, brands, and assortments are high-performing or least-performing.
Managers can drill into individual entities to investigate performance trends and identify where intervention or additional investment is appropriate.
Therefore, the dashboard gives the Sales Manager the ability to identify top- and low-performing products, categories, and assortments and investigate their performance in greater detail.
Study Guide Topics:Analytics - > Product Performance - > Product Categories - > Assortments - > Performance Analysis
NEW QUESTION # 99
Which object within Consumer Goods Cloud should be used as the base object when creating layers in Salesforce Maps for visit planning?
Answer: A
Explanation:
The Retail Store object should be used as the base object because Retail Stores represent the physical customer locations that field representatives need to visit. Salesforce Maps requires a mappable business object containing, or resolving to, geographic information so that records can be plotted, filtered, routed, and scheduled.
In Consumer Goods visit planning, Retail Store records supply this geographic and operational context. Store records contain the address and related location information required by Salesforce Maps. Salesforce states that the address entered when creating a Retail Store provides the location coordinates used by Salesforce Maps and also appears in the representative ' s visit list.
Salesforce ' s Consumer Goods optimized-routing process likewise uses Retail Store as the Maps base object.
The planner selects relevant stores, applies business filters, identifies representatives and planning dates, and allows Maps to generate optimized visit schedules and routes.
The Visit subsequently represents the scheduled engagement with the selected Retail Store, but the physical destination being routed is the Retail Store itself. Account represents the broader customer organization and may encompass several stores, while Contact represents an individual person. Warehouse serves a different inventory and logistics purpose.
Using Retail Store therefore gives Salesforce Maps the correct geographic granularity for store-level visit planning and route optimization.
Study Guide Topics:Visit Planning - > Salesforce Maps - > Base Object - > Retail Store - > Route Planning
NEW QUESTION # 100
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