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Cisco 300-830 Exam Syllabus Topics:

SectionObjectives
Hybrid Collaboration Services- Hybrid services integration
  • 1. Hybrid calling connectivity
    • 2. Calendar and directory integration
      Edge and Expressway Deployment- Cisco Expressway configuration
      • 1. Traversal zones and security
        • 2. MRA (Mobile and Remote Access)
          SIP and PSTN Connectivity- SIP trunking design and troubleshooting
          • 1. Call routing between cloud and on-prem systems
            • 2. PSTN gateway integration
              Cloud Collaboration Architecture- Cisco Webex cloud services overview
              • 1. Webex Meetings architecture
                • 2. Webex Calling deployment models
                  Security and Troubleshooting- Secure collaboration deployment
                  • 1. TLS and secure signaling
                    • 2. Common deployment troubleshooting

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                      Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q15-Q20):

                      NEW QUESTION # 15
                      The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs.
                      Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

                      Answer: A,D

                      Explanation:
                      The Webex App inside Agent Desktop is controlled through the desktop layout JSON, not merely by installing the Webex App separately. Cisco documentation for supervisor and desktop features points administrators to the webexConfigured setting in the Webex Contact Center desktop layout. The layout also uses the AgentX Webex component identifier to render the embedded Webex application area. That is why the two required parameter combinations are the desktopChatApp object with webexConfigured set to true and the component value agentx-webex. The value webex-app is not the documented component name for this layout object. A generic webexAppEnabled Boolean or webexApp enabled object may look plausible, but it is not the required JSON pattern in the Cisco desktop layout schema. The result is practical: if either the correct component or the webexConfigured flag is absent, the embedded Webex App will not display in Agent Desktop for agent-to-agent, supervisor, or SME collaboration. Reference: Cisco Help, Create custom desktop layout; Supervise your agents and teams.


                      NEW QUESTION # 16
                      A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
                      (Choose two.)

                      Answer: C,D

                      Explanation:
                      Export Logs provides historical transaction-level data for the selected time range, including failed email transactions from the last 7 days. Debug Console helps inspect detailed execution information for the service, allowing the engineer to identify the failure reason and troubleshoot the outgoing email issue.


                      NEW QUESTION # 17
                      A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

                      Answer: A

                      Explanation:
                      WebRTC as an agent phone device requires a supported desktop operating system, a supported browser such as Chrome, sufficient network bandwidth, and browser settings that allow the Contact Center desktop to function correctly. This system meets those requirements with Windows 11, Chrome, physical host usage, adequate bandwidth, and pop-ups allowed.


                      NEW QUESTION # 18
                      A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

                      Answer: B,C,E

                      Explanation:
                      To synchronize Webex App presence with Agent Desktop, Webex App Integration and State Synchronization must be enabled in the Desktop > Webex App configuration. To place agents into the configured Webex Contact Center idle state during a non-contact-center Webex App call, the Webex availability state "On a Call" must be mapped to the "WebexAppCall" idle code.


                      NEW QUESTION # 19
                      Webex Contact Center agents cannot use WebRTC to make and receive calls.
                      What must be configured on their Desktop profile to enable this functionality?

                      Answer: D

                      Explanation:
                      WebRTC voice in Webex Contact Center is exposed to agents through the Desktop telephony option. Cisco's desktop profile documentation lists voice channel options, including Agent DN, Extension, and Desktop. The Desktop option allows the agent to sign in through the browser and use the Agent Desktop as the voice device rather than entering an external directory number or extension. Cisco's voice channel setup documentation also describes WebRTC-capable agents selecting Desktop under their telephony option so calls are routed to the Agent Desktop device. Browser is not a desktop profile voice option; it describes the client environment.
                      Extension and Agent DN are traditional station credentials and would make the agent use a phone or configured number instead of browser-based WebRTC. Therefore, to enable agents to make and receive calls using WebRTC, the administrator must configure the Desktop option in the desktop profile. Reference: Cisco Help, Manage desktop profiles; Set up voice channels for Webex Contact Center.


                      NEW QUESTION # 20
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