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EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is a highly sought-after certification exam for IT professionals. ITIL 4 Foundation certification exam is designed to provide IT professionals with a foundational understanding of IT Service Management (ITSM) and its best practices. ITILFNDv4 Exam is based on the latest ITIL 4 framework, which emphasizes the importance of ITSM in the digital age.

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a comprehensive certification program that provides a foundational understanding of the key concepts, principles, and practices of ITIL 4. ITIL 4 Foundation certification is ideal for IT professionals who are looking to enhance their knowledge and skills in IT service management and for individuals who are new to the ITIL framework. The ITIL 4 Foundation certification is recognized globally and can help individuals to improve their career prospects by validating their skills and knowledge in IT service management.

EXIN ITIL 4 Foundation Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A. 2 and 3
B. 3 and 4
C. 1 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 77
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

A. 2 and 3
B. 1 and 4
C. 1 and 2
D. 3 and 4

Answer: D

NEW QUESTION # 78
Which is the BEST type of resource for investigating complex incidents?

A. Self-help systems
B. Disaster recovery plans
C. Detailed work instructions
D. Knowledgeable support staff

Answer: D

NEW QUESTION # 79
Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A. Service configuration management
B. Relationship management
C. Continual improvement
D. Service level management

Answer: C

NEW QUESTION # 80
What is the purpose of the 'deployment management' practice?

A. To move new or changed components to live environments
B. To make new and changed services and features available for use
C. To plan and manage the full lifecycle of all IT assets
D. To protect the information needed by the organization to conduct its business

Answer: A

NEW QUESTION # 81
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