ITIL ITIL-4-Transition Pdf Format Practice Program

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ITIL ITIL-4-Transition Exam Syllabus Topics:

SectionWeightObjectives
Direct, Plan and Improve (DPI)20%- Continual improvement and organizational change
- Strategic planning and direction setting
- Governance and management control
ITIL 4 Core Concepts and Differences from Previous Versions20%- Main differences between ITIL v3 and ITIL 4
- Key concepts and definitions in ITIL 4
- Service value system and service value chain
Drive Stakeholder Value (DSV)20%- Stakeholder relationship management
- Service consumption and value realization
- Customer journey mapping and experience management
High Velocity IT (HVIT)20%- Operating models for high-speed digital environments
- Agile, Lean and DevOps principles and practices
- Rapid service delivery and continuous improvement
Create, Deliver and Support (CDS)20%- Service design, development and delivery
- Value streams and processes for creation and delivery
- Service performance and quality management

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ITIL 4 Managing Professional Transition Sample Questions (Q24-Q29):

NEW QUESTION # 24
An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?

Answer: A


NEW QUESTION # 25
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

Answer: A


NEW QUESTION # 26
An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?

Answer: A


NEW QUESTION # 27
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Answer: B


NEW QUESTION # 28
What is the MOST LIKELY reason that incident management would need a temporary team to work together?

Answer: A

Explanation:
Comprehensive Explanation:
Major or highly complex incidents may require:
* Specialists from multiple teams
* Rapid collaboration
* Focused effort to restore service quickly
In ITIL this is often called a "major incident team."
Thus, Option C is correct.


NEW QUESTION # 29
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