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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
  • 1. Omnichannel customer engagement
    • 2. Customer experience transformation scenarios
      Topic 2: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
      • 1. End-to-end process integration
        • 2. Data flow between CX and ERP systems
          Topic 3: Customer Data, Analytics, and Experience Management- Customer identity and consent management
          • 1. Data-driven customer engagement
            • 2. Personalization and analytics use cases
              Topic 4: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
              • 1. Solution capabilities and value propositions
                • 2. Use cases across customer journey

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                  NEW QUESTION # 16
                  Which solution can be used to analyze a real-time 360 view of the customer?

                  Answer: C


                  NEW QUESTION # 17
                  Your customer wants to sell their products and services through the internet.
                  Which application would you recommend?

                  Answer: A


                  NEW QUESTION # 18
                  Which of the following is a feature of SAP Customer Data Platform?

                  Answer: A


                  NEW QUESTION # 19
                  In what ways can SAP CX AI toolkit optimize businesses?
                  Note: There are 3 correct answers to this question.

                  Answer: B,D,E


                  NEW QUESTION # 20
                  Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                  Which SAP Customer Experience solution would you recommend?

                  Answer: A


                  NEW QUESTION # 21
                  ......

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