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| Section | Weight | Objectives |
|---|---|---|
| Standard and Custom Objects | 10% | - Configure lookup and master-detail relationships - Understand external ID fields - Create custom objects and fields - Understand standard object relationships |
| Service Cloud Applications | 10% | - Create macros and quick text - Configure Omni-Channel and Service Cloud features - Configure cases and entitlements - Set up Salesforce Knowledge |
| Security and Access | 15% | - Set up sharing rules - Describe the Salesforce security model - Understand Salesforce Shield features - Configure field-level security - Create and modify role hierarchies - Configure org-wide default settings |
| Analytics - Reports and Dashboards | 10% | - Schedule reports and subscribe to reports - Create and modify reports and report types - Create dashboards - Build custom report types - Understand bucket fields and summary fields |
| Configuration and Setup | 20% | - Identify the capabilities of the Salesforce UI - Explain the Salesforce data model - Understand the sharing model - Describe the ability to track task activities - Describe the steps to set up a Salesforce organization - Explain the different record types - Configure org-wide defaults and role hierarchy |
| Object Manager and Lightning Platform Basics | 20% | - Set up lookup and master-detail relationships - Create custom and formula fields - Configure field-level security - Create custom objects and fields - Configure validation rules - Understand field types and properties |
| Mangaging User Accounts | 10% | - Reset user passwords - Understand the difference between profiles and permission sets - Create and manage user accounts - Assign users to roles and public groups - Configure user profiles and permission sets |
| Data Management | 10% | - Configure data validation tools - Understand data storage management - Use Data Loader - Manage duplicate rules and matching rules - Import and export data |
| Workflow and Process Automation | 15% | - Create Process Builder processes - Create workflow rules and actions - Build approval processes - Distinguish between workflow, Process Builder, and Flow - Understand Flow builder basics |
| AppExchange | 5% | - Navigate the AppExchange marketplace - Understand managed packages - Evaluate and install apps from AppExchange |
| Sales Cloud Applications | 15% | - Set up opportunity management - Understand sales automation features - Configure lead management - Create and manage reports and dashboards - Configure products and price books |
| Desktop and Mobile Administration | 5% | - Configure Salesforce Mobile app - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations |
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질문 # 122
A Platform Administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. What is the most efficient way for the administrator to complete this requirement?
정답:B
설명:
In Flow Builder, the most efficient and user-friendly way to handle dynamic user interfaces is through Component Visibility. This feature allows an administrator to set logic on individual screen components (like a picklist) so they only appear when specific criteria are met. In this scenario, the administrator would select the "Specific Search Engine" picklist component within the Flow Screen and configure its visibility to show only when the "Lead Source" screen component equals "Search Engine." This provides a "clean" user experience where the form adapts in real-time to the user's input without requiring the user to navigate to a new screen or trigger a validation error. Validation rules (Option D) are reactive and only tell the user they made a mistake after they try to save, whereas conditional visibility is proactive. Option B is inefficient as it would require multiple screens and complex branching logic, whereas component visibility handles everything within a single screen element.
질문 # 123
Cloud Kicks has an administrator team that manages the org. The company has asked for a small subset of leadership users to have Modify All access, like the administrators have. How should the administrator team accomplish this?
정답:B
설명:
Salesforce best practices dictate the Principle of Least Privilege, which means users should only be given the minimum level of access required to do their jobs. Assigning leadership users the "System Administrator" profile (Option B) is dangerous because it grants them the ability to change the system configuration, delete fields, and manage users. Instead, the administrator should keep the leadership users on their standard functional profile and grant the "Modify All Data" permission via a Permission Set. This approach provides the users with the data visibility they need (the ability to view and edit all records across the org) without giving them administrative control over the backend setup. Option A is incorrect because you cannot edit standard profiles directly. Option D is incorrect because "Roles" control record visibility and hierarchy, but they do not grant administrative permissions like "Modify All Data." Using a Permission Set is the most secure and flexible way to elevate data access for a specific group.
질문 # 124
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement?
정답:C
설명:
To avoid the administrative burden of creating and maintaining multiple identical dashboards for different teams, a Platform Administrator should use Dashboard Filters. By adding a filter based on the "Team Assigned" custom field, the administrator can create a single dashboard that the manager can toggle between "Team A," "Team B," and "Team C". Each time a filter value is selected, all components on the dashboard that use that field (or a mapped equivalent) will automatically refresh to show the data relevant only to that team. Creating separate dashboards (Option A) is inefficient and leads to "dashboard sprawl". Adding specific widgets for every team on one dashboard (Option B) would result in a cluttered and confusing interface. Cross Filters (Option D) are a reporting feature used to filter records based on their relationship to other objects, not a dashboard-level viewing tool.
질문 # 125
A sales rep typically has several open opportunities for each of their accounts. Which tool should a Platform Administrator suggest to the sales rep to obtain the total number of accounts associated with open opportunities in a report?
정답:B
설명:
When a report contains many rows where the same Account name appears multiple times (due to having several opportunities), a simple count of rows will not accurately represent the number of distinct accounts. To find the specific number of individual accounts, the Platform Administrator should use the Unique Count feature on the Account Name or Account ID column in the report builder. Selecting "Show Unique Count" provides a total at the bottom of the report (and in summary groupings) that counts each unique value only once, regardless of how many times it appears in the list. Bucket Columns (Option A) group data into categories46. Report Filters (Option B) exclude records47. Grouping Rows (Option D) visually organizes the report by Account but does not inherently provide a single summary number for the count of distinct accounts in the way that Unique Count does.
질문 # 126
A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria. When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to. How should the administrator fulfill this request?
정답:C
설명:
While modern tools like Flow Orchestration exist, the standard and most robust way to handle complex, criteria-based routing for record sign-offs is an Approval Process. An approval process can handle many different "Approval Steps," and each step can have its own "Step Entry Criteria." For instance, Step 1 could route to Leader A if the region is "North," while Step 2 routes to Leader B if the region is "South" and the discount is >20%. With 30 potential sets of criteria, the administrator can build a comprehensive process that automatically identifies the correct approver without user intervention. Using an email button (Option A) or a manual form (Option D) is prone to human error, as the salesperson might select the wrong leader. A record-triggered flow (Option C) can launch an approval process, but the complex multi-step routing logic is best managed within the Approval engine itself to maintain a clear audit trail of who approved what and why.
질문 # 127
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