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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System20%- Service value chain
  • 1. Obtain/build
    • 2. Engage
      • 3. Deliver and support
        • 4. Improve
          • 5. Plan
            • 6. Design and transition
              - Purpose and components
              - Continual improvement
              - Governance
              Technology and Information Management10%- Role of technology in service management
              - Information management principles
              Key Concepts of Service Management15%- Services, service offerings, service relationships
              - Service management as a practice
              - Value, value co-creation, stakeholders
              ITIL Guiding Principles15%- Collaborate and promote visibility
              - Progress iteratively with feedback
              - Keep it simple and practical
              - Focus on value
              - Start where you are
              - Think and work holistically
              - Optimize and automate
              Organizational Structure and Roles10%- Key roles and responsibilities
              - Teams and groups
              ITIL Practices30%- General management practices
              • 1. Supplier management
                • 2. Relationship management
                  • 3. Continual improvement
                    • 4. Information security management
                      - Technical management practices
                      • 1. Software development and management
                        • 2. Deployment management
                          • 3. Infrastructure and platform management
                            - Service management practices
                            • 1. Service request management
                              • 2. Availability management
                                • 3. Problem management
                                  • 4. Capacity and performance management
                                    • 5. Incident management
                                      • 6. Service level management
                                        • 7. Business continuity management
                                          • 8. Change enablement

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                                            EXIN ITIL 4 Foundation Sample Questions (Q338-Q343):

                                            NEW QUESTION # 338
                                            What are the three phases of 'problem management'?

                                            Answer: D


                                            NEW QUESTION # 339
                                            What is defined as 'the role that uses services'?

                                            Answer: C


                                            NEW QUESTION # 340
                                            Which activity is part of the 'continual improvement' practice?

                                            Answer: C


                                            NEW QUESTION # 341
                                            Which statement about the 'optimize and automate' guiding principle is CORRECT?

                                            Answer: D


                                            NEW QUESTION # 342
                                            In service relationships, what is a benefit of identifying consumer roles?

                                            Answer: C


                                            NEW QUESTION # 343
                                            ......

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