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| Section | Weight | Objectives |
|---|---|---|
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - ITIL guiding principles - The four dimensions of service management |
| ITIL Practices | 34-38% | - Technical management practices - General management practices - Service management practices |
| The Four Dimensions of Service Management | 13-17% | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - The service value chain - Inputs, outputs, and activities of the service value chain |
| ITIL Guiding Principles | 15-19% | - Collaborate and promote visibility - Start where you are - Focus on value - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Optimize and automate |
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GuideTorrent offers up to 1 year of free ITIL Foundation (Version 5) (ITILFNDv5) exam questions updates. With our actual questions, you can prepare for the ITILFNDv5 exam without missing out on any point you need to know. These exam questions provide you with all the necessary knowledge that you will need to clear the ITIL Foundation (Version 5) (ITILFNDv5) exam with a high passing score.
NEW QUESTION # 111
Which chapter of a practice guide provides recommendations for the successful automation of the practice?
Answer: D
Explanation:
The Information and technology chapter of a practice guide provides recommendations for the successful automation of the practice, as it addresses the tools, systems, and technological considerations that enable and support automation.
NEW QUESTION # 112
Which of the following BEST describes an outcome in a service relationship?
Answer: D
Explanation:
An outcome in a service relationship is a result achieved by a stakeholder through the use of one or more outputs, representing the value realized from the service rather than the deliverables themselves.
NEW QUESTION # 113
What ensures that a service provider and a service consumer continually co-create value?
Answer: C
Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
NEW QUESTION # 114
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
Answer: D
NEW QUESTION # 115
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Answer: C
Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.
NEW QUESTION # 116
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