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| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles | |
| Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution |
| Change Management and Adoption | - User adoption strategies - Communication and rollout planning - Training and enablement planning | |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management |
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NEW QUESTION # 49
If the client expresses concerns about the migration timeline being too aggressive, how should the consultant respond?
Answer: B
Explanation:
Collaborating with the client to review the migration timeline is important. It ensures that any adjustments made are based on a mutual understanding of the client's readiness and capacity.
This approach balances the need for timely migration with the client's ability to adapt to the change.
NEW QUESTION # 50
A marketing agency is seeking to improve collaboration and coordination across various campaigns using Slack. What is an appropriate Slack use case to suggest in this scenario?
Answer: B
Explanation:
Individual channels for each campaign provide a focused space for collaboration and coordination, allowing for more efficient management of discussions, timelines, and resources specific to each campaign.
NEW QUESTION # 51
You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?
Answer: B
Explanation:
The correct answer is A . A Slack Consultant brings implementation-specific subject matter expertise. The CSM may support the relationship, customer success planning, and adoption strategy, but the consultant is the specialist who helps execute the implementation with structured discovery, grid design, policies and settings recommendations, migration planning, channel strategy, governance planning, and enablement guidance.
Option B describes a post-project relationship role, which is not the consultant's primary purpose. Option C is incorrect because end-user support tickets should be handled through the client's support process, help channels, IT service desk, or Slack support model, not by the consultant as a standing support agent. Option D is closer to account or sales advisory work and does not describe the consultant's core implementation skillset. The exam is testing role clarity: a Slack Consultant is engaged because Enterprise Grid launch requires specialized design and delivery expertise, not just account management or customer-success guidance.
Reference topic: Delivery and Migration - consultant role, implementation expertise, CSM distinction, Enterprise Grid launch support, and project execution.
NEW QUESTION # 52
A large enterprise is planning to introduce Slack as its new communication platform. What should be a key component of their rollout communication plan to ensure successful adoption across the organization?
Answer: A
Explanation:
A phased communication strategy is essential for a successful Slack rollout in a large enterprise.
It should start with awareness campaigns to build interest, followed by detailed training sessions for effective usage, and ongoing support to address post-launch queries and issues. This comprehensive approach ensures employees are well-prepared and supported throughout the transition.
NEW QUESTION # 53
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?
Answer: D,E
Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.
NEW QUESTION # 54
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