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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 2: ITIL Service Value System (SVS)	- Service value chain - Opportunity, demand, and value - Guiding principles - Continual improvement - Governance
Topic 3: Four Dimensions of Service Management	- Partners and suppliers - Information and technology - Organizations and people - Value streams and processes
Topic 4: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)

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EXIN ITIL 4 Foundation Sample Questions (Q306-Q311):

NEW QUESTION # 306
Which BEST describes the focus of the 'think and work holistically' principle?

A. Considering the existing organizational assets before building something new
B. Eliminating unnecessary steps to deliver valuable outcomes
C. Integrating an organization's activities to deliver value
D. Breaking down large initiatives into smaller pieces of work

Answer: C

NEW QUESTION # 307
Which is NOT a sub-process of capacity management?

A. Business capacity management
B. People capacity management
C. Component capacity management
D. Service capacity management

Answer: B

NEW QUESTION # 308
Which is an example of a business related measurement?

A. The average time to respond to change requests
B. The average resolution time for incidents
C. The number of passengers checked in
D. The number of problems resolved

Answer: C

NEW QUESTION # 309
Which statement about the known error database (KEDB) is CORRECT?

A. It is maintained by incident management and contains solutions to be implemented by problem management
B. It is maintained by the service desk and updated with the details of each new incident
C. It is a part of the configuration management database (CMDB) and contains workarounds
D. It is maintained by problem management and is used by the service desk to help resolve incidents

Answer: D

NEW QUESTION # 310
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A. An event
B. A change
C. An IT asset
D. A configuration item

Answer: D

NEW QUESTION # 311
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