ITIL-4-CDS Exams Collection & Test ITIL-4-CDS Result

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Create and develop services25%- Quality assurance and validation
  • 1. Testing and verification
    • 2. Service level management
      - Service design and development practices
      • 1. Requirements definition and specification
        • 2. Service components and architecture
          Deliver and transition services25%- Service transition and change management
          • 1. Deployment and implementation
            • 2. Change enablement and release management
              - Service delivery and operational practices
              • 1. Service operation and control
                • 2. Service integration and management
                  Support and improve services25%- Service support and incident management
                  • 1. Incident and problem management
                    • 2. Service desk and request fulfilment
                      - Performance measurement and improvement
                      • 1. Metrics and monitoring
                        • 2. Continual improvement practices
                          Plan and build service value streams25%- Resource and capability management
                          • 1. Buy vs build and sourcing strategies
                            • 2. Planning and allocation
                              - Service value system and value streams
                              • 1. Core concepts and principles
                                • 2. Designing value streams and workflows

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q82-Q87):

                                  NEW QUESTION # 82
                                  A user has logged an incident saying that transactions via the company website are very slow.
                                  The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
                                  Which is the BEST approach for the service desk to use for escalating this incident?

                                  Answer: A


                                  NEW QUESTION # 83
                                  Which is an example of a divisional organizational structure?

                                  Answer: A


                                  NEW QUESTION # 84
                                  A large organization is planning to integrate multiple systems into its existing IT infrastructure.
                                  What approach should the organization consider to achieve effective integration?

                                  Answer: A


                                  NEW QUESTION # 85
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  Answer: C


                                  NEW QUESTION # 86
                                  At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                  Answer: A

                                  Explanation:
                                  ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                  NEW QUESTION # 87
                                  ......

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