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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Security and Compliance	- Data retention and compliance settings - Authentication and access controls

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Salesforce Certified Slack Administrator Sample Questions (Q76-Q81):

NEW QUESTION # 76
Large Inc.'s HR Director wants to streamline sharing HR policy information and handling sensitive questions from hiring managers.
HR has its own workspace.
How should you advise the HR Director to use Slack for this use case?
(Select the best answer.)

A. Create a private channel in the HR workspace, and add all hiring managers in the organization.
B. Create a public channel in the HR workspace, and add all hiring managers in the organization.
C. Create an org-wide private channel for recruiting and hiring, and add all hiring managers in the organization.
D. Create an org-wide public channel for recruiting and hiring, and add all hiring managers in the organization.

Answer: A

Explanation:
Slack recommends for sensitive HR communication:
"Use a private channel to manage sensitive communications, like hiring and recruiting questions, especially when HR policies and individual discussions are involved." A public channel (A, D) risks sensitive information exposure. Org-wide channels (B) are less appropriate for targeting a specific audience like hiring managers.
(Reference: Slack Administration Study Guide - Managing Sensitive Information in Channels)

NEW QUESTION # 77
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)

A. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
B. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
C. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
D. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.

Answer: D

Explanation:
According to Slack's data retention policies:
"When a message retention policy is applied and messages reach their expiration, Slack permanently deletes the messages from production systems, and recovery is not possible." Slack's business continuity plans and MFA security are unrelated to data retrieval for expired content. GDPR (C) impacts retention requirements but the critical reason for non-recovery is Slack's deletion behavior (D).
(Reference: Slack Administration Study Guide - Message Retention and Data Deletion Policy)
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NEW QUESTION # 78
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
B. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
C. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
D. Email a "How to use Slack guide" to new hires before they start.

Answer: B

Explanation:
Using Workflow Builder is the best way to:
"Automatically send onboarding messages when users join a channel, providing them with key guidelines like how to use Slack appropriately without requiring manual monitoring." This automates onboarding at scale and reduces Nicole's workload as hiring ramps up.
(Reference: Slack Administration Study Guide - Onboarding Best Practices and Workflow Automation)
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NEW QUESTION # 79
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)

A. Block file downloads and copying on mobile devices.
B. Identity provider (IdP) group management for mobile devices.
C. Remotely erase data in the case of stolen mobile devices.
D. Jailbreak or root detection for mobile devices.
E. Domain allow list to limit mobile access to corporate workspaces only.

Answer: A,E

Explanation:
Slack native mobile security features include:
"Admins can block file downloads and copying on mobile and use domain restrictions (domain allow list) to ensure only managed accounts access corporate Slack workspaces." Remote wipe (C) requires Mobile Device Management (MDM), not native Slack. IdP management (D) is not mobile-specific. Jailbreak detection (E) is not a native Slack feature.
(Reference: Slack Administration Study Guide - Slack Native Mobile Security Features)
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NEW QUESTION # 80
A finance team wants to nominate a team member to be a Slack Workspace Admin.
Which team member's prior experience would make them the optimal candidate for this role?
(Select the best answer)

A. The candidate encourages Slack etiquette in channels and frequently answers Slack-related questions from colleagues. They provide feedback to the current Workspace Admins on Slack settings and policies at the company.
B. The candidate worked closely with the finance team to set up and request Slack Connect channels with external partners. They also helped design the process for approving Slack Connect channel requests at the company.
C. The candidate has experience creating custom integrations to improve the onboarding process for the company's new hires.
D. The candidate relies on Slack in their day-to-day role and frequently asks the IT team questions about Slack features.

Answer: A

Explanation:
Slack recommends that:
"Workspace Admins should be knowledgeable about Slack best practices, support user adoption, enforce etiquette, and provide feedback on policies." The candidate in A already demonstrates leadership in Slack usage, policy understanding, and peer support. B focuses on technical integration (more developer-like), C focuses on Slack Connect specifics (not general admin readiness), and D describes a user who needs support rather than offering it.
(Reference: Slack Administration Study Guide - Choosing Workspace Admins)
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NEW QUESTION # 81
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