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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Indicators and Indicator Sources | 26% | - Aggregation scripts and score calculation - Indicator types: Automated, Formula, Manual - Indicator source configuration and facts tables |
| Topic 2: Data Visualization, Widgets and Dashboards | 23% | - Performance optimization and visualization selection - Widget types: Score, Time Series, Breakdown Matrix - Dashboard creation, filters, and access control |
| Topic 3: Solutions and Integrations | 7% | - Performance Analytics with ITSM, CSM, HRSD - Platform integration and best practices |
| Topic 4: Targets, Thresholds and Administration | 10% | - Target definition, thresholds, and KPI signals - Permissions, diagnostics and troubleshooting - Content packs and deployment |
| Topic 5: Data Collection and Snapshot Management | 12% | - Historical snapshots and retention policies - Troubleshooting collection and data quality - Data collector jobs and schedules |
| Topic 6: Configure Breakdowns and Breakdown Sources | 22% | - Breakdown source setup and mapping - Scripted breakdown mappings - Breakdown matrix, exclusions, and bucket groups |
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NEW QUESTION # 12
How do you create and associate breakdowns on the breakdown source form?
Answer: B
Explanation:
A breakdown source is defined as a set of records from a table or database view or as a bucket group.
Multiple breakdowns can use the same breakdown source.
Breakdown sources specify which unique values, called breakdown elements, a breakdown contains.
Breakdown source records have a related list that lists the breakdowns that are based on that source. You can create a breakdown by selecting the 'New' button while in this list. The list works like the Indicators list on indicator source records.
Other options in this question do not exist on the breakdown source form.
After you create breakdowns that use this source, these breakdowns are listed in the Breakdowns tab.
Reference:https://docs.servicenow.com/bundle/quebec-now-intelligence/page/use/performance-analytics/task
/t_DefiningABreakdownSource.html
NEW QUESTION # 13
Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.)
Answer: A,C
Explanation:
The expected answers are A and D, because the frequency configured for indicator score periods and the execution schedule of a data collection job are separate configuration concepts.
Option A - Correct: An Indicator Source defines the underlying dataset and its standard collection frequency.
Indicators normally inherit this frequency, but ServiceNow documents that score collection-period behavior can be overridden at the indicator level. Such configurations must respect applicable calendar and frequency constraints.
Option D - Correct: A data collection job has an independently configured execution schedule. Consequently, an indicator associated with a monthly source can be included in a job scheduled to run daily. However, running that job daily does not automatically turn monthly indicator scores into daily scores. The configured collection periods and filtering logic still determine the data being measured.
Option B - Incorrect: Breakdowns can be configured and associated with indicators before the first data collection. Collection subsequently generates the breakdown scores.
Option C - Wording issue: Automated breakdowns do require appropriate mappings to relate source records to breakdown elements. However, Breakdown Mappings are defined against breakdowns and their applicable facts tables, rather than simply being added as independent mappings to an Automated Indicator.
The distinction is between configuring an indicator ' s analytical dimensions and scheduling the execution of collection jobs.
ServiceNow+3
References: ServiceNow Performance Analytics - Indicator Sources; Automated Indicators; Data Collection Jobs; Assign and Map Breakdowns; Collection Frequency.
NEW QUESTION # 14
How are responsible users reminded when a signal remains unresolved?
Answer: D
Explanation:
As a responsible user, you receive email reminders about signals that have not been resolved.
You can configure how frequently you get these reminders and the maximum number of reminders to get for a signal.
Responsible users get email notifications about the following:
* New signals
* Unresolved signals
* Actions to resolve signals
* 'Anti-signals,' which indicate that a KPI is long-term stable
Even responsible users without workspace access get these email notifications.
NEW QUESTION # 15
When configuring a Breakdown Source on a Dashboard, how do you ensure that Performance Analytics widgets are filtered correctly?
Answer: B
Explanation:
The correct answer is C. Edit each widget and enable "Follow element", because this setting enables a Performance Analytics widget to respond to the breakdown elements selected on a breakdown dashboard.
Breakdown dashboards allow users to interactively filter indicator scores by selecting elements associated with a configured Breakdown Source.
For example, a dashboard might contain indicators measuring open incidents, average resolution time, and overdue incidents.
When users select a particular assignment group, the widgets should display scores corresponding to that selected group.
However, the presence of a breakdown selector on the dashboard does not automatically guarantee that every Performance Analytics widget responds to it.
The administrator must configure the individual widget to follow the dashboard ' s selected breakdown element.
The Follow element setting establishes this behavior. When enabled, the widget uses the selected dashboard element to filter the indicator scores.
Administrators can also configure Followed breakdown when multiple breakdowns share the same Breakdown Source.
A further configuration consideration is that enabling Follow element prevents the widget from independently specifying a second breakdown and element.
Options A, B, and D refer to different filtering concepts or settings and are not the appropriate configuration for this classic Performance Analytics breakdown-dashboard behavior.
Therefore, option C is correct.
References: ServiceNow Performance Analytics - Configure Widgets for Breakdown Dashboards; Follow Element; Followed Breakdown; Using Breakdowns on Dashboards.
NEW QUESTION # 16
You have the following configuration:
* Indicator: Average age open incidents
* Two Breakdowns:
* Assignment Group Manager
* Assignment Group
You have this new requirement:
When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager.
Which is the best way to achieve the desired result?
Answer: D
Explanation:
The correct answer is A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns, because Breakdown Relations enable navigation between logically related breakdown elements.
In this scenario, the Average age open incidents Indicator already contains both required breakdowns. The remaining requirement is to establish the relationship between managers and the assignment groups they manage.
ServiceNow provides Breakdown Relations specifically for this purpose.
Configure the relationship as follows:
This configuration establishes a navigational relationship from a selected manager to the corresponding assignment groups.
Assignment Group Manager
Selected manager
Breakdown Relation
Group.Manager # Group.Sys ID
Assignment Groups Managed
Only groups related to the selected manager
Breakdown Relations are directional. Because the user starts with an Assignment Group Manager and navigates to Assignment Group, the relation must be configured in that direction.
Unlike Breakdown Mappings, Breakdown Relations do not require another data collection job before their navigation options become available in Analytics Hub.
Creating separate indicators or modifying the indicator ' s filtering conditions would unnecessarily complicate the configuration.
Therefore, A is the appropriate solution.
References: ServiceNow Performance Analytics - Create a Breakdown Relation Between Breakdowns; Breakdown Relations; Analytics Hub Navigation; Assignment Group and Manager Relationships; Breakdown Element Navigation.
NEW QUESTION # 17
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