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| Section | Objectives |
|---|---|
| Topic 1: Security and Identity | - Authentication mechanisms
|
| Topic 2: Data Integration and Management | - Data synchronization strategies
|
| Topic 3: Integration Architecture Fundamentals | - Integration concepts and patterns
|
| Topic 4: Event-Driven Architecture | - Event messaging systems
|
| Topic 5: Middleware and Integration Platforms | - Integration middleware
|
| Topic 6: API and Connectivity | - Salesforce APIs
|
>> Integration-Architect対応問題集 <<
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質問 # 122
An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?
正解：C
解説：
Create a special user solely for the integration purposes. This is the first thing that the Architect should do when building a solution that allows a service to access Salesforcethrough the API. Creating a special user for the integration purposes can help to ensure security, accountability, and traceability of the API calls. The special user should have a unique username, password, security token, and profile that grants only thenecessary permissions and access for the integration. The special user should also be assigned to an API- only user license type that prevents logging in to the Salesforce UI. References: Certification - Integration Architect - Trailhead, [User Licenses], [API User Permission]
質問 # 123
A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicingand Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?
正解：C
解説：
Option C is correct because Salesforce should be the system of record for their customers and prospects, as it is the CRM solution that the sales and service associates use to view and log their interactions with them. Salesforce can also integrate with the Marketing and ERP solutions to display relevant information from those systems, such as campaign history, invoices, and orders12 Option A is incorrect because ERP is not a suitable system of record for customers and prospects, as it is mainly focused on invoicing and order fulfillment. ERP may not have all the data that the sales and service associates need to interactwith them, such as contact details, preferences, activities, and opportunities. ERP may also have different datamodels and definitions than Salesforce and Marketing, which can cause data quality and consistency issues3 Option B is incorrect because Marketing is not a suitable system of record for customers and prospects, as it is mainly focused on email campaigns. Marketing may not have all the data that the sales and service associates need to interact with them, such as account information, service cases, contracts, and quotes. Marketing may also have different data models and definitions than Salesforce and ERP, which can cause data quality and consistency issues.
Option D is incorrect because creating a new custom database for customers and prospects is not a feasible orefficient solution, as it would require additional development, maintenance, and integration costs. It would also create another layer of complexity and potential data duplication in the system landscape. Salesforce already provides a robust and flexibleplatform for managing customer and prospect data, which can be easily customized and integrated with other systems.
References: 1: Salesforce CRM - The Definitive Guide 2: SalesforceIntegration Cloud - Connect Any App, Data, or Device 3: What Is ERP? | Oracle : Salesforce vs ERP: What's the Difference? : Marketing Cloud - Digital Marketing Platform : Salesforce vs Marketing Cloud: What's the Difference? : Salesforce Platform - Build Apps Fast : Why You Shouldn't Build Your Own CRM System
質問 # 124
Northern Trail Outfitters has recently implemented middleware for orchestration of services across platforms.
The Enterprise Resource Planning (ERP) system being used requires transactions be captured near real-time at a REST endpoint initiated in Salesforce when creating an Order object. Additionally, the Salesforce team has limited development resources and requires a low-code solution. Which option should fulfill the use case requirements?12
正解：A
解説：
To satisfy a requirement for near real-time updates to an ERP system while adher9ing to a low-code constraint, the architect must leverage Salesforce's modern declara10tive automation tools. The goal is to initiate an outbound signal that the existing middleware can then orchestrate and deliver to the ERP's REST endpoint.
The Remote Process Invocation-Fire and Forget pattern is perfectly suited for this scenario. In this pattern, Salesforce sends a message to an external system and does not wait for a functional response. This is ideal for "capturing" transactions in an ERP where the primary goal is record synchronization rather than a real-time calculation return. By using Flow Builder, the team can implement a record-triggered flow on the Order object. This flow can be configured to execute "Actions" that send data to the middleware via External Services or standard HTTP Callouts (Beta/GA features in modern Flow), which requires zero Apex coding.
Option B, Outbound Messaging, is a legacy declarative tool that is highly reliable but has a significant limitation: it natively sends messages in SOAP format. Since the requirement specifically specifies a REST endpoint, using Outbound Messaging would require additional transformation logic in the middleware, making it a less direct architectural fit than a modern Flow-based REST call. Option C, Change Data Capture (CDC), is a highly scalable, event-driven mechanism, but it is typically considered more complex to implement and maintain. It requires the middleware to manage "Replay IDs" and subscribe to a streaming channel, which often requires more specialized development effort on the middleware side compared to a simple HTTP POST from a Flow. For a team with limited development resources, Flow Builder provides the most accessible and maintainable path to achieving near real-time integration.
質問 # 125
An Enterprise Customer is planning to implement Salesforce to support case management. Below, is their current system landscape diagram.
Considering Salesforce capabilities, what should the Integration Architect evaluate when integrating Salesforce with the current system landscape?
正解：C
質問 # 126
Universal Containers (UC) is planning to implement Salesforce as its CRM system. Currently, UC has the following systems:
* Leads are managed in a Marketing system.
* Sales people use Microsoft Outlook to enter contacts and emails, and manage activities.
* Inventory, Billing, and Payments are managed in UC's Enterprise Resource Planning (ERP) system.
The proposed CRM system is expected to provide sales and support people with a single view of their customers and the ability to manage their contacts, emails, and activities in the Salesforce CRM.
What should an integration architect consider to support the proposed CRM system strategy?
正解：C
解説：
The foundational step for any complex CRM transformation is the discovery and evaluation phase. Before selecting specific tools, connectors, or middleware, an Integration Architect must first understand the business context and data landscape of the organization. Universal Containers has data fragmented across three distinct silos: Marketing, Outlook, and an ERP. To achieve a "single view of the customer," the architect must evaluate how these systems are currently used and how they need to interact with Salesforce in the future.
Evaluating data and system usage allows the architect to define critical integration requirements:
* Mastery and Ownership: Identifying which system is the "System of Record" (SoR) for leads, contacts, and financial data. For example, do leads convert in Salesforce and then push to the ERP, or does the Marketing system maintain control until a certain lifecycle stage?
* Volume and Latency: Determining if Outlook sync needs to be real-time or if nightly batch updates from the ERP are sufficient.
* Transformation Needs: Understanding the complexity of mapping ERP billing structures to Salesforce Account and Opportunity objects.
While exploring connectors (Option C) and middleware (Option B) are essential implementation steps, they are secondary to the initial evaluation. Proposing a technical solution before identifying the actual requirements risks building a system that is either over-engineered or missing key business functionality. By prioritizing the evaluation of data usage, the architect ensures that the resulting integration architecture is scalable, cost-effective, and directly supports the strategic goal of providing a unified customer view.
質問 # 127
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