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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Value System (SVS)- Service value chain
- Opportunity, demand, and value
- Continual improvement
- Governance
- Guiding principles
Topic 2: Four Dimensions of Service Management- Partners and suppliers
- Information and technology
- Value streams and processes
- Organizations and people
Topic 3: ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Service management practices (e.g., incident management, service desk, change enablement)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 4: Key Concepts of Service Management- Value and value co-creation
- Organizations, service providers, service consumers
- Products and services relationship

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EXIN ITIL 4 Foundation Sample Questions (Q362-Q367):

NEW QUESTION # 362
Which service request management decisions require that policies are established?

Answer: B


NEW QUESTION # 363
Which practice identifies changes of state related to infrastructure, services, and business processes?

Answer: D


NEW QUESTION # 364
Which practice includes management of workarounds and known errors?

Answer: D


NEW QUESTION # 365
Which is an example of a business related measurement?

Answer: A


NEW QUESTION # 366
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers. Which guiding principle recommends that the unnecessary work should be eliminated?

Answer: A


NEW QUESTION # 367
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