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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
Topic 2: Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Getting started and prerequisites
- Configuration and setup of GPR
- Testing, validation, and deployment
- Performance monitoring and reporting
Topic 3: Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Setup and configuration basics
- Optimization and continuous improvement
- Creating and managing action maps

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q71-Q76):

NEW QUESTION # 71
Whenever you open an action map, it opens in ___________ mode by default.
Response:

Answer: A


NEW QUESTION # 72
What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
Response:

Answer: A


NEW QUESTION # 73
Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

Answer: B


NEW QUESTION # 74
What happens if the condition set in an action map is no longer met during the visitor session?
Response:

Answer: A


NEW QUESTION # 75
Running a benefit assessment incurs no cost.
(True/False)
Response:

Answer: B


NEW QUESTION # 76
......

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