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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success Foundation10%- Explain the stages of the customer lifecycle
- Define customer experience
- Describe recurring revenue financial terms
- Explain recurring revenue financial implications
Topic 2: Customer Success10%- Define customer success
- Explain customer journey & IT purchasing models
Topic 3: Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration
Topic 4: Business Acumen30%- Interpret key financial terms (e.g., CAPEX, OPEX)
- Describe renewal cycle and risk action planning
- Evaluate products and services to meet customer goals
Topic 5: Cisco Tools and Processes20%- Describe CX Portfolio and deal management processes
- Explain Smart Accounts & Smart Licensing

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Cisco Renewals Manager Sample Questions (Q40-Q45):

NEW QUESTION # 40
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users.
The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?

Answer: D


NEW QUESTION # 41
Which group of products are enterprise networking products?

Answer: D


NEW QUESTION # 42
A customer ' s Secure Endpoint deployment shows only 40% of endpoints actively protected and zero activation of advanced features. What should the RM do to address this risk before proceeding with the renewal?

Answer: B

Explanation:
The strongest signal in this scenario is not simply low utilization; it is insufficient value realization. With only
40% of endpoints actively protected and no activation of advanced capabilities, the customer is not meaningfully consuming the solution as intended. That creates a clear adoption risk and should be addressed before the renewal is positioned commercially.
Cisco's Renewals Manager framework requires the RM to identify renewal risks from early-warning indicators across Adoption, Technical, Commercial, and Contractual categories and to coordinate mitigation with the appropriate lifecycle owner. In an adoption scenario, the CSM is the primary partner for understanding usage, business outcomes, barriers, and corrective actions. The RM should therefore flag the risk, align with the CSM, and ensure an adoption-recovery plan is underway before the quote becomes the focal point.
Option A is too narrow because training may or may not be the root cause; the RM should first assess the broader adoption and outcome gap with the CSM. Option B prematurely accepts contraction without attempting to restore usage and customer value. Option C incorrectly assumes satisfaction from low consumption and ignores a measurable risk signal.
The correct renewal strategy is to address the adoption deficiency first so that the customer can connect the solution to realized outcomes before the renewal discussion advances.
Therefore, D is correct.


NEW QUESTION # 43
Which architecture addresses customer needs for voice, video, and data?

Answer: C

Explanation:
The architecture that addresses customer needs for voice, video, and data is C. Collaboration. Collaboration is one of the four main architectures that Cisco offers to its customers and partners, along with Security, Data Center, and Enterprise Networking. Collaboration is the architecture that enables people to communicate and work together effectively across different locations, devices, and applications. It includes solutions for voice over IP (VoIP), video conferencing, unified communications, contact center, webex meetings, and more. Collaboration helps customers and partners improve productivity, efficiency, innovation, and customer satisfaction.


NEW QUESTION # 44
Which statement is the most accurate description of the Health Index?

Answer: C

Explanation:
the Health Index is:
* An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion
* A tool that helps Cisco and partners monitor and improve customer outcomes and experiences
* A score that ranges from 0 to 100, where higher scores indicate better health References: 1: Customer Health Index - Cisco


NEW QUESTION # 45
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