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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Evaluate the Current System Landscape | 8% | - Identify system landscape, standards, limitations and protocols - Analyze constraints and pain points of existing systems - Evaluate authentication and authorization requirements |
| Topic 2: Evaluate Business Needs | 11% | - Identify CRM success factors and regulatory impacts - Identify functional and non-functional integration requirements - Classify data sensitivity level |
| Topic 3: Build Integration Solutions | 23% | - Implement integration components and logic - Apply security and governance measures - Handle errors and exceptions |
| Topic 4: Maintain and Monitor Integrations | 8% | - Monitor performance and availability - Update and optimize integrations - Troubleshoot and debug issues |
| Topic 5: Design Integration Solutions | 28% | - Design solution components and architectures - Choose API types and communication protocols - Select appropriate integration patterns |
| Topic 6: Translate Needs to Integration Requirements | 22% | - Evaluate system and process constraints - Inventory systems and integration patterns - Determine security and performance requirements |
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NEW QUESTION # 97
An enterprise customer is planning to implement Salesforce to support case management.
Below is their current system landscape diagram. Considering Salesforce capabilities, what should the integration architect evaluate when integrating Salesforce with the current system landscape?
Answer: B
Explanation:
An Integration Architect's primary responsibility when evaluating a landscape for a new Salesforce implementation is to identify the system of record for each business process and determine which legacy systems will be replaced by Salesforce. In this scenario, the customer is implementing Salesforce specifically to support case management.
According to the provided landscape diagram, the Case Management System currently exists as a standalone entity. Since Salesforce Service Cloud provides native, best-in-class case management capabilities, this legacy system is the primary candidate for retirement. Retiring the legacy Case Management system avoids data fragmentation and ensures that Salesforce serves as the single source of truth for support interactions.
However, for Salesforce to function effectively as a new case management hub, it must integrate with the remaining surrounding systems:
* Email Management System: This system likely handles inbound customer communications. An architect must evaluate integrating this with Salesforce (via Email-to-Case or a specialized connector) so that incoming emails automatically generate or update cases.
* Order Management System (OMS): Support agents often need to view order history or status to resolve customer inquiries. Integrating Salesforce with the OMS allows for a 360-degree view, enabling agents to see relevant order data directly within the Salesforce case console.
* Data Warehouse: For long-term reporting, trend analysis, and a unified customer profile, case data from Salesforce needs to be pushed to the Data Warehouse. This ensures that the Analytics and Business Intelligence Tool downstream can report on support metrics alongside other enterprise data.
Therefore, the architect should evaluate integrations with the Data Warehouse, Order Management, and Email Management System. Option B and C are incorrect because they suggest integrating with the "Case Management System," which is the very system being superseded by Salesforce's native capabilities. By focusing on the integration of these three supporting systems, the architect ensures a seamless transition where Salesforce is fully enriched with the necessary external data to drive support excellence.
NEW QUESTION # 98
The sales Operations team at Northern Trail Outfitters imports new leads each day. An integrated legacy territory management system assigns territories to leads before Sales team members can work on them. The current integration often experiences latency issues.
Which two recommendations should an Architect make to improve the integration performance?
Choose 2 answers
Answer: C,D
Explanation:
Explanation
Reducing the batch size of asynchronous BULK API and submitting the legacy system in parallel mode are two recommendations that can improve the integration performance. The BULK API is designed to handle large-scale data loads, but it can also cause latency issues if the batch size is too large or the network bandwidth is insufficient. Reducing the batch size can help to avoid timeouts and improve throughput.
Submitting the legacy system in parallel mode can also speed up the integration process by allowing multiple batches to be processed concurrently, as long as there are no dependencies or conflicts between them.
Reference: Salesforce Integration Architecture Designer Resource Guide, page 21
NEW QUESTION # 99
What is the first thing an Integration Architect should validate if a callout from a LightningWeb Component to an external endpoint is failing?
Answer: D
Explanation:
Explanation
The first thing an integration architect should validate if a callout from a Lightning Web Component to an external endpoint is failing is the endpoint domain has been added to Cross-Origin Resource Sharing (CORS).
CORS is a mechanism that allows web browsers to make requests to servers on different origins, such as different domains, protocols, or ports. CORS requires the server to send back a special header that indicates whether the browser is allowed to access the resource or not. If the endpoint domain is not added to the CORS whitelist in Salesforce, the browser will block the callout and throw an error. Option B is not correct because Content Security Policies (CSP) are used to control what resources can be loaded on a Visualforce or Lightning page, such as scripts, stylesheets, images, etc. CSP does not affect the callout from a Lightning Web Component to an external endpoint. Option C is not correct because outbound firewall rules are used to restrict the network traffic from Salesforce to external systems. Firewall rules are configured at the network level, not at the Salesforce level. Option D is not correct because Remote Site Settings are used to specify the domains that are allowed for callouts from Apex code, not from Lightning Web Components. References:
Working with CORS and CSP to Call APIs from LWC
[Cross-Origin Resource Sharing (CORS)]
NEW QUESTION # 100
Northern Trail Outfitters uses a custom Java application to display code coverage and test results for all enterprise applications. Which Salesforce API should an integration architect use to include Salesforce in this application?
Answer: B
Explanation:
The Tooling API is specifically designed for developer-centric tools that need fine-grained access to Salesforce metadata and runtime information. It exposes specialized objects like ApexCodeCoverage, ApexCodeCoverageAggregate, and ApexTestResult. These objects allow external applications to query the results of test runs and specific line-by-line coverage metrics. While the Metadata API (Option A) is used for deployments, it does not provide the same granular query access to test execution results. The Tooling API is the industry standard for integrating Salesforce into enterprise CI/CD pipelines and quality dashboards.
NEW QUESTION # 101
Which two system constraint questions should be considered when designing an integration to send orders from Salesforce to a fulfillment system?
Choose 2 answers
Answer: B,C
Explanation:
Explanation
The system constraint questions that should be considered when designing an integration to send orders from Salesforce to a fulfillment system are related to the performance, reliability, and scalability of the integration.
The latency and idempotency of the integration are important factors that affect these aspects. Therefore, the questions A and D are relevant for the integration design. The question B is related to the business logic of the order validation, which is not a system constraint question. The question C is related to the implementation details of the Outbound Messaging interface, which is not a system constraint question either
NEW QUESTION # 102
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