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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 2: Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Topic 3: Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Topic 4: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 5: Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Topic 6: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 7: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 8: UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
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NEW QUESTION # 15
A UX Designer is hired to help create a brand new app for the AppExchange with a humancentered approach.
Which strategy will most likely strengthen employee relationships the most?
Answer: B
Explanation:
The study guide identifies C. Invite employees from different departments and create a journey map together as the correct human-centered strategy. The scenario emphasizes both human-centered design and strengthening employee relationships. Option C directly involves employees from different departments in a collaborative design activity rather than treating them only as recipients of a finished concept or sources of isolated feedback.
Creating a journey map together provides a shared representation of the experience being designed. Cross- functional participants can contribute their knowledge of user activities, pain points, interactions, and organizational dependencies. The collaborative process also creates common understanding across departments whose perspectives may otherwise remain separated.
Option A concentrates initial design decisions within the design team and only introduces employees afterward. While feedback can still be useful, it provides less opportunity for meaningful co-creation. Option B can gather input at scale, but anonymous surveys are inherently less relational and collaborative than bringing people together around a shared design artifact. The study-guide answer therefore reflects a key human-centered principle: involve people directly in understanding and shaping the experience. Collaboration across departmental boundaries can improve both the design outcome and the shared organizational understanding surrounding the product.
Study Guide reference/topics: Human-Centered Design, collaborative design, journey mapping, stakeholder participation.
NEW QUESTION # 16
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS).
What should simplify working with SLDS in Lightning Components?
Answer: C
Explanation:
The study guide identifies B. Install SLDS Validator extension for VS Code as the correct answer.
The issue occurs during development in VS Code and specifically involves CSS classes and properties that conflict with SLDS. The answer therefore points to a development-time validation tool integrated with the environment where the developers are writing their code.
The SLDS Validator is the option in the study guide intended to simplify identifying SLDS-related problems while building Lightning Components. This makes it more appropriate than introducing an unrelated package or a designer-focused tool.
Option A, an SLDS creator from AppExchange, is not the tool selected by the guide for CSS validation within VS Code.
Option C, the Lightning Design System Plugin for Sketch, supports visual design and prototyping workflows rather than validating CSS implementation inside a development editor.
The distinction is between design tooling and implementation validation. Once developers are actively building a custom Lightning component and need to keep its styles aligned with SLDS conventions, the source specifies the VS Code SLDS Validator as the appropriate resource.
Study Guide reference/topics: SLDS Validator, VS Code, CSS, Lightning Components, Salesforce Lightning Design System.
NEW QUESTION # 17
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?
Answer: D
Explanation:
According to the Salesforce documentation, the number of dynamic dashboards that an organization can have depends on the edition of Salesforce that they are using. A dynamic dashboard is a dashboard that runs using the security settings of the user viewing the dashboard, so that each user sees the data according to their own access level. Dynamic dashboards are useful for sharing one common set of dashboard components to users with different levels of access, without having to create separate dashboards for each user or role. The documentation states that:
Enterprise Edition can use up to 5 dynamic dashboards
Unlimited and Performance Edition can use up to 10 dynamic dashboards
Developer Edition can use up to 3 dynamic dashboards
Additional dynamic dashboards may be available for purchase
Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up to 10 different dynamic dashboards1Taking Advantage of Dynamic Dashboards | Salesforce Developers
NEW QUESTION # 18
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Answer: C
Explanation:
The correct answer is A. Observing user behavior, as explicitly identified by the uploaded study guide.
Human-centered design begins with understanding the people for whom a product, service, or process is being designed. Observing actual user behavior allows designers to understand what users really do, including their workflows, difficulties, workarounds, and environmental constraints. This provides evidence that may not emerge if the team relies only on assumptions or internal business objectives.
Option B places company OKRs at the center of requirements definition. Business objectives are important constraints, but they do not substitute for understanding users when adopting a human-centered approach.
Option C places rapid prototyping before ideation. Prototyping is useful for making ideas tangible and testing them, but the team first needs to understand users and generate potential solutions.
The study-guide distinction is therefore between evidence about people and organization-centered or prematurely solution-centered activities. Observing users gives the organization direct insight into needs and behavior and helps ensure subsequent design decisions are grounded in real experiences rather than assumptions.
Study Guide reference/topics: Human-Centered Design, user observation, behavioral research, user needs.
NEW QUESTION # 19
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?
Answer: B
Explanation:
The conceptual approach of desirable, feasible, and viable describes how to evaluate design solutions based on three criteria:
Desirable: The solution meets the needs and wants of the users and stakeholders.
Feasible: The solution can be implemented with the available resources and technology.
Viable: The solution can generate value and sustain itself in the market and environment. By incorporating human-centered design, CK is aiming to create design solutions that are desirable for its Sales team and customers, feasible with the Salesforce platform and tools, and viable for its business goals and strategy.Reference:
[1]: UX Designer Certification Prep: Design Thinking, Unit 3: Ideate
[2]: UX Designer Certification Prep: Design Thinking, Unit 4: Prototype and Test T-shirt sizing is a methodology that can be used to roughly estimate the work required for each item in a sprint backlog. It involves assigning a size category (such as XS, S, M, L, XL) to each item based on its complexity, effort, and uncertainty. T-shirt sizing is a relative estimation technique that allows the team to compare items and prioritize them accordingly. It is also a quick and easy way to get a high-level overview of the scope of work without getting into too much detail.Reference:
[UX Designer Certification Prep: Agile UX]
[Agile Estimation Techniques: A True Estimation in an Agile Project]
NEW QUESTION # 20
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