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| Section | Weight | Objectives |
|---|---|---|
| Inventory and Stock Management | 15-20% | - Stock replenishment workflows - Inventory tracking features - Product information management - Inventory reconciliation |
| Mobile Application Features | 10-15% | - Offline capabilities - Digital asset access - Photo capture and attachments - Consumer Goods Cloud mobile app overview |
| Consumer Goods Cloud Overview and Configuration | 15-20% | - User licensing and permission sets - Configuration settings and administrative controls - Consumer Goods Cloud product overview and key capabilities - Consumer Goods Cloud architecture and data model |
| Tasks and Activities Management | 15-20% | - Calendar integration - Task creation and assignment - Task completion and tracking - Activity types and templates |
| Performance Analytics and Reporting | 15-20% | - Data visibility and sharing settings - Pre-built reports and dashboards - Custom report creation - KPI tracking and metrics |
| Retail Execution | 20-25% | - Visit planning and scheduling - Check-in and check-out workflows - GPS tracking and location services - Route optimization basics - Store and account management |
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NEW QUESTION # 42
A company called Alpine is running a 'buy one get one free' (BOGO) promotion for all energy bars and sending out merchandisers to ensure that their retail customers are running it correctly. At what level should Retail Store KPIs be defined for a promotional end cap audit and also to minimize records created?
Answer: A
NEW QUESTION # 43
Northern Trail Outfitters(NTO) places a high value on understanding how their end capes are performing. What should be recommended to NTO to ensure they can capture this data?
Answer: A
Explanation:
Creating a distinct set of KPIs for endcap locations allows NTO to specifically track and analyze the performance of these areas, providing targeted insights.
NEW QUESTION # 44
GreenTech, a Consumer Goods company wants to sell new products in a particular retail store. Which Tableau CRM dashboard should they use to find opportunities to sell new products in a retail store location?
Answer: B
Explanation:
The Whitespace Analysis dashboard is specifically designed to identify opportunities to introduce additional products or product categories into stores. It analyzes sales information across products, categories, and retail locations to expose areas where a store has unused sales potential.
Salesforce describes whitespace as an opportunity where a product or category that performs successfully elsewhere is not currently generating sales in a particular store. The dashboard allows sales managers to evaluate revenue and quantity patterns, identify top-performing products, compare performance across stores, and determine where introducing a product could increase revenue. This makes it directly applicable to GreenTech ' s requirement to determine which new products may be suitable for a particular retail location.
The dashboard can answer questions such as which stores have the potential to sell top-selling products and whether a product or category can be introduced into additional stores. It also provides product-performance trends so the sales manager can evaluate whether a candidate product has demonstrated sufficiently strong performance elsewhere before expanding distribution.
Therefore, Whitespace Analysis provides the cross-selling and assortment-expansion insight needed for this scenario.
Study Guide Topics:Analytics - > CRM Analytics - > Whitespace Analysis - > Product Opportunities - > Store Sales Potential
NEW QUESTION # 45
For flow based tasks, which two statement are correct?
Answer: B,E
Explanation:
These statements ensure that the necessary data, such as KPIs and IDs, are available within the flow for accurately performing and tracking flow-based tasks.
NEW QUESTION # 46
Northern Trail Outfitters (NTO) places a high value on understanding how their endcaps are performing.
What should be recommended to NTO to ensure they can capture this data?
Answer: A
Explanation:
Endcaps should be represented as In-Store Locations and In-Store Location Categories, with Retail Store KPIs specifically configured for that merchandising context. This allows NTO to measure endcap performance independently from primary shelves, checkout counters, backrooms, or other store areas.
Salesforce ' s Agentforce Consumer Goods data model supports In-Store Location categories precisely for this purpose. Similar physical locations across stores can be categorized-for example, Endcap Displays-and Retail Store KPIs can then use that category to define the measurements and targets applicable to those locations.
Salesforce ' s own Retail Execution configuration examples demonstrate creating Retail Store KPIs specifically for the Endcap Displays category. A promotion-compliance KPI can include the Retail Store Group, Endcap Displays as the In-Store Location Category, the relevant Assessment Indicator Definition, Promotion, Product Category, and a Boolean target value. This allows field representatives to capture endcap- specific performance during visits while managers analyze the resulting Retail Visit KPI data separately.
Creating Retail Store record types or unrelated custom objects would not provide the appropriate KPI granularity. Dedicated KPI configuration for the endcap context uses the standard Consumer Goods data model and provides targeted merchandising measurement.
Study Guide Topics:Data Setup - > In-Store Locations - > Endcap Displays - > Retail Store KPI - > Assessment Indicators
NEW QUESTION # 47
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