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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Certified Support Technician (CCST) IT Support |
| Exam Number: | 100-140 |
| Exam Price: | USD 125 (may vary by region/tax) |
| Exam Duration: | 50 minutes |
| Real Exam Qty: | Approximately 50 (varies) |
| Passing Score: | 700 / 1000 (scaled) |
| Related Certifications: | Cisco Certified Support Technician (CCST) Networking Cisco Certified Support Technician (CCST) Cybersecurity Cisco Certified Entry Networking Technician (CCT) |
| Certificate Validity Period: | 3 years |
| Exam Format: | Simulation-based questions, Multiple Response, Multiple Choice, Drag and Drop |
| Available Languages: | English |
| Recommended Training: | Cisco CCST Certification Overview Cisco Networking Academy - CCST IT Support |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Registration Portal |
| Sample Questions: | Cisco 100-140 Sample Questions |
| Exam Way: | Online proctored or test center (via Pearson VUE) |
| Pre Condition: | No formal prerequisites required; basic computer literacy recommended |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/cisco-certified-support-technician.html |
>> Exam Dumps 100-140 Collection <<
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NEW QUESTION # 47
A user reports difficulty hearing system sounds and alerts on their Windows device. Which feature should they adjust to make sounds more accessible?
Answer: D
Explanation:
Correct Answer. B. Enable Visual Notifications for sounds (Sound Sentry) Sound Sentry is designed for users who are hard of hearing, as it provides visual alerts in place of sounds, helping them notice system notifications.
Option A is incorrect because simply increasing the volume may not be sufficient for users with significant hearing impairments Option C is incorrect because changing the system theme does not impact the accessibility of sounds Option D is incorrect as Speech Recognition helps with input, not improving accessibility for system sounds
NEW QUESTION # 48
A technician notices that a user's wireless pointing device is not being recognized by their computer.
What should the technician check first?
Answer: A
Explanation:
Correct Answer. B. Verify that the device is paired correctly with its receiver Incorrect pairing or connection disruptions between the device and its receiver can prevent it from being recognized by the computer.
Option A is incorrect. While important, updating the driver is not the first step if the device is not recognized due to pairing issues.
Option C is incorrect. A hardware reset of the computer is a more drastic step that should be considered only if other simpler solutions fail.
Option D is incorrect. Firewall settings affect network traffic and are unrelated to local peripheral device connectivity.
NEW QUESTION # 49
An IT support department is evaluating their ticketing system to enhance their service delivery.
Which feature of a ticketing system is most critical for improving the efficiency of resolving customer issues?
Answer: A
Explanation:
Automatic ticket routing ensures that tickets are immediately directed to the appropriate technician or department based on the issue type. This not only speeds up the resolution process but also improves accuracy in issue handling by involving the most qualified personnel right from the start.
Option A is incorrect because while FAQs can reduce ticket volume, they do not directly enhance the efficiency of issue resolution.
Option C is incorrect as customizable UI themes improve user experience but do not impact the efficiency of resolving issues.
Option D is incorrect because social media integration mainly affects how tickets are received and does not impact the resolution process directly.
NEW QUESTION # 50
During an office renovation, a technician must reroute some network cables that will run alongside power lines.
To ensure data integrity, which characteristic of the cables is most important?
Answer: D
Explanation:
Correct Answer. C. Shielding type When running network cables alongside power lines, it is crucial to use cables with adequate shielding, such as STP cables, to protect against EMI from the power lines. Shielding helps prevent data loss and errors by blocking unwanted interference.
Option A is incorrect because while cable length can impact signal strength, shielding is more crucial for protecting against interference when cables are near power lines.
Option B is incorrect because the color of the cable has no effect on its performance or ability to resist interference.
Option D is incorrect because although cable flexibility may be important for the physical routing of cables, it does not affect the cable's ability to resist electromagnetic interference.
NEW QUESTION # 51
Following the replacement of a faulty network router, what is the best practice for documenting this change within an IT support framework?
Answer: A
Explanation:
Correct Answer. A. Update the network topology diagrams and inventory lists with the new router's model and specifications immediately Immediate documentation of hardware changes, such as updating network topology diagrams and inventory lists, ensures that the IT infrastructure records are accurate and up-to-date. This facilitates quicker troubleshooting and maintenance in the future.
Option B is incorrect because delaying documentation risks the loss of important information and can create discrepancies in inventory during audits.
Option C is incorrect because documentation should occur regardless of the performance impact to maintain accurate records of IT assets.
Option D is incorrect because while involving new team members in documentation is valuable for training, it is critical that experienced personnel oversee such important updates to ensure accuracy and consistency.
NEW QUESTION # 52
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