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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Decision strategies	14%	- Strategy design 1. Use predictive analytics 2. Test decision logic 3. Build decision strategies
Contact policy and volume constraints	13%	- Contact governance 1. Control customer contact frequency 2. Apply volume constraints 3. Configure contact policies
Business agility in one-to-one customer engagement	12%	- Agile customer engagement 1. Optimize customer experiences 2. Adapt engagement strategies quickly 3. Support business-driven changes
Actions and treatments	12%	- Manage customer actions 1. Define an action for outbound 2. Define and manage customer actions 3. Present a single offer on the web
AI and arbitration	12%	- Decision optimization 1. Apply arbitration logic 2. Use AI in decisioning 3. Prioritize actions
Engagement policies	15%	- Customer engagement rules 1. Customer journeys 2. Create an engagement strategy 3. Define customer engagement policies
Channels	10%	- Multi-channel engagement 1. Web channel configuration 2. Cross-channel engagement 3. Outbound channel setup
Next-Best-Action concepts	12%	- One-to-one customer engagement 1. Optimize the customer value in the contact center 2. Optimize the next-best-action strategy 3. Essentials of always-on outbound 4. Define the starting population 5. Customer engagement blueprint

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q91-Q96):

NEW QUESTION # 91
A telecommunications company is promoting IPhone upgrades with unlimited data plans. The marketing team notices that a customer explicitly stated in a recent survey that they are not interested in iPhone products. The company wants to apply appropriate engagement policy conditions to respect customer preferences.
Which engagement policy condition type should you use to prevent iPhone offers for customers who express disinterest?

A. Arbitration rules to deprioritize the customer segment.
B. Eligibility condition based on customer survey responses.
C. Applicability condition to respect customer preferences.
D. Suitability condition for customer empathy considerations.

Answer: C

NEW QUESTION # 92
Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

A. Send individual personalized messages through the standard outbound schedules
B. Schedule a regular always-on outbound communication with engagement policies
C. Configure a promotional campaign with targeted audience segmentation rules
D. Create a one-time action to deliver Immediate batch communication to all customers

Answer: D

NEW QUESTION # 93
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area.
What do you configure in Next-Best-Action Designer to implement this requirement?

A. Applicability rules
B. A customer segment
C. A prioritization formula
D. An audience

Answer: A

NEW QUESTION # 94
In a decision strategy, to use a customer property in an expression, you

A. define Customer page in Pages & Classes
B. use the property as defined without any prefix
C. define the property as a strategy property
D. prefix the property with the keyword Customer

Answer: A

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages
& Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies

NEW QUESTION # 95
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best-Action Designer? (Choose Two)

A. Add contact policy rules.
B. Enable a web channel.
C. Define the starting population.
D. Map the real-time container to a business structure level.

Answer: B,D

Explanation:
To achieve this requirement, you need to ensure that two tasks are complete in the Channel tab of the Next-Best-Action Designer: enable a web channel and map the real-time container to a business structure level. A web channel is a type of channel that allows you to deliver actions and treatments to your customers through your website or web app. You need to enable a web channel and configure its settings, such as authentication, security, and response format. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel. You need to map the real-time container that contains the Reward Card offer to a business structure level, such as Top-level or Issue-level, so that it can be available for delivery through the web channel. Verified Reference: [Pega Academy - Decisioning Consultant - Configuring channels], [Pega Academy - Decisioning Consultant - Configuring real-time containers]

NEW QUESTION # 96
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