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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Topic 1: Agile Methodology in Business Analysis- Agile principles
  • 1. Iterative development concepts
    • 2. Collaboration in agile teams
      - Backlog and sprint participation
      • 1. Supporting sprint planning
        • 2. Prioritizing backlog items
          Topic 2: Customer and Business Analysis- Business process understanding
          • 1. Identify process gaps and inefficiencies
            • 2. Analyze current business processes
              - Stakeholder identification and engagement
              • 1. Elicit business needs from stakeholders
                • 2. Identify key stakeholders and their roles
                  Topic 3: Requirements Gathering and User Stories- User stories and acceptance criteria
                  • 1. Defining acceptance criteria
                    • 2. Writing effective user stories
                      - Requirements elicitation techniques
                      • 1. Workshops and interviews
                        • 2. Document analysis
                          Topic 4: Solution Assessment and Validation- Solution evaluation
                          • 1. Assess alignment with business needs
                            • 2. Validate solution requirements
                              - Testing and feedback
                              • 1. User acceptance testing support
                                • 2. Feedback incorporation

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                                  Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q260-Q265):

                                  質問 # 260
                                  What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

                                  正解：A

                                  解説：
                                  Explanation
                                  The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
                                  References:
                                  https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
                                  https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business


                                  質問 # 261
                                  A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
                                  Which level of detail should the BA use for the process map and why?

                                  正解：B


                                  質問 # 262
                                  During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
                                  What should the business analyst do to help Influence the team and accurately capture the requirements?

                                  正解：C

                                  解説：
                                  The business analyst should find a middle ground where both stakeholders are satisfied with the field names, as this would ensure that the requirements are accurately captured and reflect the needs of the business. The business analyst should facilitate a discussion between the stakeholders to understand their perspectives and preferences, and help them reach a consensus on the field names. This would also foster collaboration and trust among the stakeholders, and avoid potential conflicts or confusion later in the project. References:
                                  * Learn About the Salesforce Business Analyst Role: This reference explains the key activities and skills of a Salesforce business analyst, including communication, elicitation, documenting requirements, and analyzing information.
                                  * Field Names: This reference provides guidelines on how to format and display field names in documentation and user interface text.


                                  質問 # 263
                                  Which Information should the BA gather during the initial discovery meeting?

                                  正解：B


                                  質問 # 264
                                  The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
                                  Which key steps should the BA take next?

                                  正解：C


                                  質問 # 265
                                  ......

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