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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Guiding Principles15%- Think and work holistically
- Focus on value
- Start where you are
- Collaborate and promote visibility
- Progress iteratively with feedback
- Keep it simple and practical
- Optimize and automate
Topic 2: Technology and Information Management10%- Information management principles
- Role of technology in service management
Topic 3: ITIL Practices30%- Technical management practices
  • 1. Infrastructure and platform management
    • 2. Deployment management
      • 3. Software development and management
        - General management practices
        • 1. Supplier management
          • 2. Relationship management
            • 3. Information security management
              • 4. Continual improvement
                - Service management practices
                • 1. Problem management
                  • 2. Incident management
                    • 3. Service request management
                      • 4. Change enablement
                        • 5. Availability management
                          • 6. Capacity and performance management
                            • 7. Service level management
                              • 8. Business continuity management
                                Topic 4: Key Concepts of Service Management15%- Service management as a practice
                                - Services, service offerings, service relationships
                                - Value, value co-creation, stakeholders
                                Topic 5: ITIL Service Value System20%- Purpose and components
                                - Service value chain
                                • 1. Deliver and support
                                  • 2. Engage
                                    • 3. Design and transition
                                      • 4. Improve
                                        • 5. Obtain/build
                                          • 6. Plan
                                            - Continual improvement
                                            - Governance
                                            Topic 6: Organizational Structure and Roles10%- Teams and groups
                                            - Key roles and responsibilities

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                                            Latest Braindumps ITILFND_V4 Ppt, Valid ITILFND_V4 Exam Sample

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                                            EXIN ITIL 4 Foundation Sample Questions (Q88-Q93):

                                            NEW QUESTION # 88
                                            Which process is used to compare the value that new services offer with the value of the services they have replaced?

                                            Answer: B


                                            NEW QUESTION # 89
                                            Which of the following is the MOST important for effective incident management?

                                            Answer: B


                                            NEW QUESTION # 90
                                            Which is the BEST type of resource for investigating complex incidents?

                                            Answer: C


                                            NEW QUESTION # 91
                                            Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

                                            Answer: B


                                            NEW QUESTION # 92
                                            What can be described as an operating model for the creation and management of products and services?

                                            Answer: C


                                            NEW QUESTION # 93
                                            ......

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