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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Optimize customer experiences
  • 2. Support business-driven changes
  • 3. Adapt engagement strategies quickly
AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Use AI in decisioning
  • 3. Prioritize actions
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Essentials of always-on outbound
  • 2. Optimize the customer value in the contact center
  • 3. Optimize the next-best-action strategy
  • 4. Define the starting population
  • 5. Customer engagement blueprint
Actions and treatments12%- Manage customer actions
  • 1. Define an action for outbound
  • 2. Define and manage customer actions
  • 3. Present a single offer on the web
Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies
Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Outbound channel setup
  • 3. Web channel configuration
Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Apply volume constraints
  • 3. Control customer contact frequency
Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Build decision strategies
  • 3. Use predictive analytics

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q87-Q92):

NEW QUESTION # 87
You are a decisioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the leftand drag it to the correct requirement on the right.

Answer:

Explanation:

Explanation:


NEW QUESTION # 88
An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate the policy. What is the best way for the NBA Specialist to validate the engagement policy?

Answer: D


NEW QUESTION # 89
As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?

Answer: C


NEW QUESTION # 90
U+ Bank has decided to use the Pega Customer Decision Hub, M to recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

Explanation:
A screenshot of a computer screen AI-generated content may be incorrect.


NEW QUESTION # 91
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

Answer: C

Explanation:
Using the decision table, you can find the label for a customer with a credit score of 240 and an average balance of 35000 by following these steps:
Start from the top row and check if the customer's credit score is less than 150. If yes, then the label is Very Poor. If no, then move to the next row.
Check if the customer's credit score is less than 175 and their average balance is less than 25000. If yes, then the label is Poor. If no, then move to the next row.
Check if the customer's credit score is less than 200 and their average balance is less than 50000. If yes, then the label is Fair. If no, then move to the next row.
Check if the customer's credit score is less than 250 and their average balance is less than 75000. If yes, then the label is Good. If no, then move to the last row.
The last row applies to all other cases that do not match any of the previous conditions. The label for this row is Very Poor.
In this case, the customer's credit score is not less than 150, so the first row does not apply. The customer's credit score is less than 175, but their average balance is not less than 25000, so the second row does not apply either. The customer's credit score is not less than 200, so the third row does not apply. The customer's credit score is less than 250 and their average balance is less than 75000, so the fourth row applies. Therefore, the label for this customer is Poor.


NEW QUESTION # 92
......

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