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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Complex and costly upgrades from custom extensions
C. Data quality and consistency challenges
D. Rapid, continuous innovation by running the latest software version
E. Efficient operations of IT security and efficiency

Answer: A,D,E

NEW QUESTION # 22
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Checkout and payment modules
C. Customer credit scoring
D. Support end-to-end e-commerce processes
E. Delivery of an e-commerce platform

Answer: B,D,E

NEW QUESTION # 23
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Emarsys
B. SAP Customer Data Cloud
C. SAP Customer Data Platform
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 24
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Service Cloud Version 2

Answer: B

NEW QUESTION # 25
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Execute end-to-end loyalty campaigns.
C. Connect information from a single source.
D. Provide multiple views of the customer.

Answer: A

NEW QUESTION # 26
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