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Microsoft MB-240 exam consists of multiple-choice questions that test the candidate's knowledge of various aspects of the Dynamics 365 Field Service solution. MB-240 exam covers topics such as work order management, inventory management, service agreements, and billing. MB-240 Exam also includes questions related to the integration of Dynamics 365 Field Service with other Microsoft products, such as Power Apps and Power BI.
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Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) exam is a certification exam designed for professionals who are interested in becoming functional consultants for the Microsoft Dynamics 365 Field Service platform. Microsoft Dynamics 365 Field Service Functional Consultant certification exam tests the candidate's knowledge and skills in various areas, including customer service, resource scheduling, mobility, and the overall functionality of the Dynamics 365 Field Service solution.
Generally, the exam measures the candidate's capabilities in performing tasks related to the Field Service offerings of Dynamics 365 such as the deployment of the Dynamics 365 Field Service, conducting Service Agreement Management, creating/maintaining Customer Assets, managing work orders, conducting inventory, and discovering/rectifying Field Service functional issues.
NEW QUESTION # 81
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
Answer: C,D
Explanation:
Section: Manage assets and agreements
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements#add-invoice-setup
NEW QUESTION # 82
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
1. Setup a twilio Account
2. Obtain Phone Numbers
3. Generate account SID and authentication token
4. Install a Twilio-managed solution
5. Configure SMS and IVR solution
NEW QUESTION # 83
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Answer:
Explanation:
Explanation:
NEW QUESTION # 84
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 85
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types
NEW QUESTION # 86
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