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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Compliance	- Data retention and compliance settings - Authentication and access controls
Topic 2: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 3: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 4: Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features
Topic 5: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution

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Salesforce Certified Slack Administrator Sample Questions (Q199-Q204):

NEW QUESTION # 199
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Turn on app approvals, and have users individually request to install each app.
B. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C. Use an Admin API to manage and approve apps automatically.
D. Pre-approve daily productivity apps, and restrict apps that are not commonly used.

Answer: B

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 200
Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?

A. Change the setting for join and leave messages, so they do not show in channels when employees come and go.
B. Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
C. Change the invitations permission to require Workspace Admins/Owners approval.
D. Change the channel management permission for managing posting permissions in all channels to Everyone.

Answer: B

Explanation:
Slack's best practice for controlling fragmentation of discussions is:
"Restrict who can create public and private channels to Workspace Admins and Owners to maintain governance and reduce channel sprawl." This ensures that projects stay visible in agreed-upon channels and minimizes unnecessary duplication.
(Reference: Slack Administration Study Guide - Channel Management Governance)

NEW QUESTION # 201
You recently joined an organization that is on Slack's Enterprise Grid plan and because of your previous Slack Admin experience, you were added as a Grid Owner. You notice the organization is still managing provisioning manually, using a "just-in-time" process.
At your last company, you saw the benefits of connecting identity provider (IdP) groups to Slack.
Which two aspects of IdP group mapping will benefit your current organization?
(Select the TWO best answers.)

A. It will enable member provisioning as a required step for all Org Owners.
B. It will enable automatic additions and removals of members in an IdP group to workspaces within your organization.
C. It will enable automatic additions of members in an IdP group to channels within your organization.
D. It will enable automatic approvals and authentications of integrations within your organization.
E. It will enable automatic additions and removals of members in an IdP group to Slack Connect channels within your organization.

Answer: B,C

Explanation:
According to Slack's official documentation on IdP group management:
"Mapping IdP groups to Slack allows automatic provisioning and deprovisioning of users to workspaces and user groups. Members added to an IdP group are automatically added to associated Slack user groups and workspaces." This dramatically reduces manual effort and ensures correct workspace and channel access is kept current.
Slack Connect (C) is external collaboration and not managed directly via IdP groups. D and E are unrelated to IdP functionality.
(Reference: Slack Administration Study Guide - Identity Provider Group Mapping)
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NEW QUESTION # 202
Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A. Member with no deactivation time
B. Multi-channel Guest with deactivation time in six months
C. Single-channel Guest with deactivation time in six months
D. Member with deactivation time in six months

Answer: B

Explanation:
Since Preethi needs access to multiple channels but only for a limited time:
"A Multi-channel Guest is the best choice when someone needs access to more than one channel but does not need full member access across the workspace. You can also set an expiration date for their access." Single-channel Guest would be too limiting, and full Member access would provide more access than necessary, posing a security risk.
(Reference: Slack Administration Study Guide - Managing Guest Access)
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NEW QUESTION # 203
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A. Create a new public workspace called "Expenses" with access granted to all employees.
B. Create a private channel called #expense-system-updates with all employees added.
C. Create a public announce-only channel for the expense system.
D. Create a new invite-only workspace called "Expenses."

Answer: C

Explanation:
Slack recommends:
"Use public announce-only channels for company-wide updates. Only designated members can post, while everyone else can view and react without disrupting the information flow." This keeps updates structured and prevents off-topic discussion, while maximizing visibility to the whole organization.
(Reference: Slack Administration Study Guide - Announce-Only Channel Best Practices)
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NEW QUESTION # 204
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