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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Access	- Profiles, permission sets, and roles in Experience Cloud - User authentication and login methods - Sharing models and data visibility
Topic 2: Experience Cloud Fundamentals	- Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities
Topic 3: Collaboration and Engagement	- Chatter and community engagement features - Case management in Experience Cloud
Topic 4: Experience Personalization	- Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration
Topic 5: Analytics and Optimization	- Adoption and performance metrics - Experience Cloud reporting and dashboards
Topic 6: Experience Site Configuration	- Site creation and setup - Templates and branding - Navigation and structure configuration

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q32-Q37):

NEW QUESTION # 32
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that someof the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?

A. Select "Visible in Public Knowledge Base" at the article level.
B. Create a custom profile for Public access.
C. Select "Public" organization-wide default for the article type at the org level.
D. Create a custom permission set for Public access.

Answer: A

Explanation:
To dynamically populate the site with blog posts as new ones are added, CK shoulduse a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS.
CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.

NEW QUESTION # 33
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

A. Create partner roles in a separate branch in your RoleHierarchy.
B. Reduce the number of roles to one to improve system performance.
C. Create partner roles in the same branch in your Role Hierarchy.
D. Grant partner users access to the partner account using a Sharing Rule,

Answer: A,D

Explanation:
Two Salesforce recommendations for setting up partner roles in large orgs are B and C. Partner roles are roles that are assigned to partner users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To set up partner roles, you should create themin a separate branch in your Role Hierarchy, which allows you to isolate partner data from internal data and control partner visibility and access. You should also grant partner users access to the partner account using a Sharing Rule, which allows you toshare records owned by internal users with partner users based on criteria that you define.

NEW QUESTION # 34
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales?
Choose 2 answers

A. By automating partner entitlement assignment in Channel sales teams
B. BY automating partner tiering in Channel sales hierarchy
C. By automating quoting with Salesforce CPQ
D. By automating partner lead routing

Answer: B,D

Explanation:
Two ways thatSalesforce PRM can help DF accelerate channel sales are B and C. Salesforce PRM is a solution that allows you to manage your partner relationships and empower them to sell your products and services. By using Salesforce PRM, DF can automate partner tieringin Channel sales hierarchy, which allows them to assign different tiers and benefits to their partners based on their performance and potential. DF can also automate partner lead routing, which allows them to distribute leads to their partners based on criteria such as location, product, or skill. These features can help DF increase partner engagement and loyalty, optimize lead conversion, and grow channel revenue.

NEW QUESTION # 35
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?

A. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
B. The HR help desk app can centralize knowledge and self service in to one experience site.
C. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
D. MR user profile is only available in Employee Cloudwith Employee permission set license.

Answer: B

Explanation:
One thing that NTO should consider when building the HR help desk app is that the app can centralize knowledge and self service in to one experience site. This means that NTO can use Experience Cloud to create a site that provides access to Knowledge articles, Cases, Chatter, and other features that can help its employees find answers, request assistance, and collaborate with HR staff. NTO can use Employee Cloud, which is a solution that allows NTO to create employee experience sites using Experience Cloud.

NEW QUESTION # 36
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

A. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
B. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
C. Click "New" on the User Setup page in Lightning Experience.
D. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".

Answer: D

NEW QUESTION # 37
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