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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 2: Sales and Marketing Applications10%- Marketing tools
  • 1. Campaigns, campaign influence
  • 2. Marketing automation capabilities
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Topic 3: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
Topic 4: Configuration and Setup15%- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
Topic 5: Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
Topic 6: Service and Support Applications10%- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Topic 7: Data and Analytics Management17%- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
Topic 8: Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines

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Salesforce Certified Administrator Sample Questions (Q78-Q83):

NEW QUESTION # 78
Which is a capability of a campaign? Choose 2 answers

Answer: A,D


NEW QUESTION # 79
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?

Answer: B

Explanation:
Explanation
Delegated approver is a feature that should be used to fulfill this requirement. Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to. References: https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm&type=5


NEW QUESTION # 80
Universal Containers needs to. synchronize data between sales force and an external financial system. How can a system administrator accomplish this?

Answer: B


NEW QUESTION # 81
When you define a Data Validation Rule, what must you also define?

Answer: A


NEW QUESTION # 82
Universal Containers has two sales teams, sales team A and sales team B.
Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role.
How should the administrator share records owned by sales team A with sales team B?

Answer: B


NEW QUESTION # 83
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