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Salesforce Plat-Admn-301 Exam Syllabus Topics:

Topic	Details
Topic 1	Data and Analytics Management: This section of the exam measures skills of Salesforce Data Analyst and covers data quality assessment, data enrichment, and duplicate management. It explains how to choose appropriate reporting and analytics tools for advanced requirements, including custom report types, snapshots, formulas, joined reports, and dashboard configurations. It also covers methods for connecting external data sources using big objects, external objects, data warehouses, data lakes, and Salesforce Connect. Finally, it describes the suitable tools and methods for importing data, including Data Loader, Data Import Wizard, and external IDs.
Topic 2	Security and Access: This section of the exam measures the skills of Salesforce Administrator and covers how record-level access, field access, and sharing models impact data visibility across the system. It focuses on understanding controlled-by-parent relationships, territory management, role hierarchies, and access to reports, dashboards, and email folders. It also includes comparing custom profiles, permission sets, and delegated administration, along with evaluating different authentication methods. The section also addresses the structure of business models such as person accounts, standard accounts, contacts, and contact-to-multiple-account relationships.
Topic 3	Objects and Applications: This section of the exam measures the skills of a Salesforce Business Analyst and covers selecting appropriate object and application-level solutions to meet business needs. It focuses on identifying when to use master-detail relationships, lookups, junction objects, related lists, record types, Schema Builder, and Object Creator. The section also includes improving UI and user experience using App Manager, Lightning App Builder, Dynamic Forms, standard Lightning components, console apps, and tools like the Lightning page analyze button.
Topic 4	Cloud Applications: This section of the exam measures skills of Salesforce Consultant and covers the standard Salesforce capabilities that support sales and service operations. It includes features such as products, price books, schedules, orders, quotes, and the tools that help with forecasting and territory management. The section also describes how to create Salesforce Knowledge articles, manage entitlements, support service workflows, and enable interactions through chat, case feed, Omni-Channel, console apps, and Experience Cloud sites. It also introduces the broader Salesforce suite that extends core platform functionality.
Topic 5	Auditing and Monitoring: This section of the exam measures skills of a Salesforce Support Specialist and covers the tools used to monitor system behavior and review user activity. It includes understanding debug logs, setup audit trail, and methods for ensuring sensitive data is handled correctly in both production and sandbox environments. It also explains how to review and troubleshoot security settings, including recognizing pending updates that might affect system access.
Topic 6	Environment Management and Deployment: This section of the exam measures skills of Salesforce Administrator and covers moving metadata between environments using tools such as sandboxes, change sets, and managed or unmanaged AppExchange packages. It explains the capabilities and best practices related to deploying changes through change sets to ensure smooth and controlled migrations.

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Salesforce Certified Platform Administrator II Sample Questions (Q111-Q116):

NEW QUESTION # 111
Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.
How should the administrator solve this issue?

A. Create an in-app guidance prompt for Canadian records.
B. Modify the page layouts to move the Country field into its own section.
C. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
D. Create a new record type and page layout for Canadian customers, ensuring their pages look different.

Answer: C

Explanation:
A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type. References: https://help.
salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com
/articleView?id=sf.app_builder_component_visibility.htm&type=5

NEW QUESTION # 112
Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system.
Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?

A. Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.
B. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.
C. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.
D. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.

Answer: A

Explanation:
Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information. References: https://help.salesforce.com/s/articleView?id=sf.
quotes_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5

NEW QUESTION # 113
Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?

A. Allow the backup team users to update their own profile with Delegated Administration.
B. Configure one app per department and activate record pages for each app.
C. Adjust the profile of the backup users each day to align with the proper access they require.
D. Create permission sets for each department and assign them to the backup team users.

Answer: B

Explanation:
Configuring one app per department and activating record pages for each app will ensure that users view records in a way that makes sense for each department. An app is a collection of items that work together to serve a particular function. An app can have different record pages for different objects and profiles. By activating record pages for each app, the administrator can customize what users see based on their app context. References: https://help.salesforce.com/s/articleView?id=sf.app_manager_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.app_builder_customize_lex_pages_assign.htm&type=5

NEW QUESTION # 114
The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.
What should be implemented to prevent this conflict from happening?

A. Test changes in a shared sandbox.
B. Review the setup audit trail prior to changes.
C. Build automation and validation rules using screen flows.
D. Refresh the full copy sandbox daily.

Answer: A

Explanation:
A sandbox is a copy of a production org that can be used for development, testing, or training purposes.
Sandboxes allow administrators to make changes and test them without affecting the live production org. A shared sandbox is a type of sandbox that can be used by multiple users or teams to collaborate on development or testing projects. By testing changes in a shared sandbox, the AW Computing administrator team can avoid conflicts and errors when deploying changes to production. References: https://help.salesforce.
com/s/articleView?id=sf.data_sandbox.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
data_sandbox_environments.htm&type=5

NEW QUESTION # 115
Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system.
The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.
What are two ways the administrator should load the data?
Choose 2 answers

A. Map an External ID data value to the object.
B. Replace the Salesforce record ID with the External ID.
C. Use an Insert operation to load data.
D. Use an Upsert operation to load data.

Answer: A,C

Explanation:
Use an Insert operation to load data because the data is not already in Salesforce and does not need to be updated or deleted3. Map an External ID data value to the object because External IDs are used to create relationships between records that are being imported and records that already exist in Salesforce4.
References: 3 https://help.salesforce.com/s/articleView?id=sf.data_loader_insert.htm&type=5 4 https://help.
salesforce.com/s/articleView?id=sf.data_loader_relationships.htm&type=5

NEW QUESTION # 116
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