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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Customer Success Foundation	10%	- Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms - Define customer experience
Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Business Acumen	30%	- Evaluate products and services to meet customer goals - Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models

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Cisco Renewals Manager Sample Questions (Q145-Q150):

NEW QUESTION # 145
Which area of the Success Plan is the Renewal Manager responsible?

A. Barriers Predicted
B. Solution Renewal
C. Adoption Barriers Overcome
D. Success Plan Hypothesis

Answer: A

NEW QUESTION # 146
An RM reviews a portfolio and observes that ARR has a small decline while ATR is significantly high for the upcoming quarter. How should the RM interpret this pattern?

A. There is potential renewal risk that requires investigation into customer health and adoption.
B. Expansion motions have been successful and upsell proposals should be prepared.
C. The portfolio is healthy and the focus should shift to new customer acquisition.
D. The renewal base is stable and the focus should shift to expanding existing accounts.

Answer: A

Explanation:
This pattern should be treated as a potential renewal-risk signal. ARR represents the annualized recurring revenue generated from active subscriptions, licenses, and maintenance contracts, while ATR (Available to Renew) represents the revenue base approaching renewal. Cisco explicitly identifies both ARR and ATR as important recurring-revenue measures and recognizes attrition as reduced ARR or expired ATR. (Cisco eBooks) When ARR is already declining, even modestly, while a large amount of ATR is approaching in the next quarter, the portfolio has substantial recurring revenue exposed to upcoming renewal decisions. The appropriate RM response is therefore not to assume stability or immediately pursue expansion. The RM should investigate the underlying renewal health of the affected accounts, including adoption, utilization, customer outcomes, commercial issues, technical concerns, and other early-warning indicators.
This directly aligns with the current Cisco Renewals Manager v2.0 blueprint, which requires candidates to interpret recurring-revenue metrics to assess portfolio health, identify renewal risks based on adoption, technical, commercial, and contractual indicators, and evaluate mitigation strategies. (Cisco Learning Content) Cisco also links effective Customer Success with de-risking renewals, reinforcing the need to examine customer adoption and realized value before the high-ATR portfolio reaches expiration. (partnersuccess.cisco.
com)
Therefore, D is the correct interpretation.

NEW QUESTION # 147
Which services renewals metric is provided in Partner Experience Platform (PXP)?

A. number of customer complaints
B. new products
C. end-of-life products
D. renewal rate

Answer: D

NEW QUESTION # 148
How does Cisco define Business Critical Services?

A. hardware replacement
B. Pay-as-you-go, technology-based services
C. Pay-as-you-go, services covering business-critical functions
D. subscription-based services covering the lifecycle of a technology

Answer: D

Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
* Expert guidance and best practices to optimize their network performance, security, and availability
* Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
* Insights and analytics to measure and improve their operational efficiency, agility, and innovation References: 4: Business Critical Services - Cisco

NEW QUESTION # 149
Who do Renewals Managers (RMs) work with?

A. RMs work by themselves to develop a high level view customer requirements and objectives.
B. RMs work with pre-sales engineers and build customer solutions.
C. RMs work with service delivery teams and monitor engagements.
D. RMs work with account managers to drive ongoing revenue risk assessments and plays.

Answer: C

NEW QUESTION # 150
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