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NEW QUESTION # 15
A payer needs to triage provider and care team inquiries around member plan benefits and member care. The agents also need to be informed about changes in records that require attention.
Which three permission set licenses should a consultant assign to the security model for these users?
Answer: A,C,D
NEW QUESTION # 16
A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to FHIR R4 standards, but some transformation is anticipated. Which approach should a consultant use to set up this integration?
Answer: D
Explanation:
Using middleware (e.g., MuleSoft Accelerator for Healthcare) provides robust, scalable, decoupled transformation between EHR FHIR payloads and Salesforce Health Cloud. FHIR R4 provides standardized healthcare resources and REST-oriented semantics, reducing dependence on proprietary object structures when clinical data is exchanged with EHRs, payers, or other healthcare systems. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (A middleware integration solution that can handle data transformation if necessary) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - FHIR
NEW QUESTION # 17
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication Interactions from the pharmacy.
Which two Integration patterns should a consultant recommend?
Choose 2 answers
Answer: A,C
Explanation:
The requirement is:
Push patient medication updates to an external pharmacy immediately โ This is an event-driven use case.
Receive immediate confirmation about medication interactions from the pharmacy โ This requires a synchronous call/response pattern.
The correct integration patterns are:
A . Platform Event
Best for real-time, event-driven notifications when medication information is updated in Health Cloud.
Ensures the pharmacy receives updates as soon as they occur.
D . Apex HTTP Callout
Supports synchronous communication with external systems.
Allows Health Cloud to send a request and receive an immediate confirmation/response about medication interactions from the pharmacy.
Why not the others?
B . Industries ETL - This is for batch, large-volume data movement, not real-time event-driven updates or immediate confirmations.
C . OmniStudio Integration Procedure - Great for orchestrating data retrieval/manipulation across systems, but it's not designed for event-driven updates with confirmation requirements.
Salesforce Health Cloud Reference:
Salesforce Integration Patterns and Practices:
"Use Platform Events for event-driven, near real-time messaging between Salesforce and external systems."
"Use Apex callouts when Salesforce must send a request and wait for an immediate response."
NEW QUESTION # 18
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards.
Which license should a consultant recommend for the external patient users?
Answer: A
Explanation:
Customer Community Plus licenses provide advanced sharing mechanisms (role hierarchy, sharing rules) and access to reports and customizable dashboards, which standard Customer Community licenses lack. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Customer Community Plus for Health Cloud) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Sharing
NEW QUESTION # 19
A customer wants to leverage dependent intervention tasks as part of their care coordination solution using Integrated Care Management.
Which feature should a consultant configure to accomplish this task?
Answer: A
Explanation:
* Dependent Intervention Tasks:
Exact Extract:
"Action Plan Templates allow you to define and manage dependent intervention tasks for integrated care management workflows, enabling conditional task sequencing." Reference:
* Other Options:
Industry Template Library: Repository of templates, not task logic.
Intervention Templates and Care Plan Task Templates: Do not provide logic for dependent/conditional tasks within a care plan.
NEW QUESTION # 20
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