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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Organizational Structure and Roles	10%	- Teams and groups - Key roles and responsibilities
Topic 2: ITIL Guiding Principles	15%	- Optimize and automate - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback - Start where you are - Focus on value
Topic 3: Technology and Information Management	10%	- Information management principles - Role of technology in service management
Topic 4: ITIL Service Value System	20%	- Governance - Continual improvement - Service value chain 1. Plan 2. Improve 3. Obtain/build 4. Engage 5. Design and transition 6. Deliver and support - Purpose and components
Topic 5: ITIL Practices	30%	- Service management practices 1. Business continuity management 2. Availability management 3. Service request management 4. Incident management 5. Capacity and performance management 6. Change enablement 7. Problem management 8. Service level management - General management practices 1. Supplier management 2. Information security management 3. Relationship management 4. Continual improvement - Technical management practices 1. Deployment management 2. Software development and management 3. Infrastructure and platform management
Topic 6: Key Concepts of Service Management	15%	- Service management as a practice - Services, service offerings, service relationships - Value, value co-creation, stakeholders

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EXIN ITIL 4 Foundation Sample Questions (Q296-Q301):

NEW QUESTION # 296
Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A. Incident management
B. Service desk
C. Service request management
D. Change enablement

Answer: D

NEW QUESTION # 297
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A. An internal change
B. A standard change
C. A normal change
D. An emergency change

Answer: B

NEW QUESTION # 298
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A. Known error
B. Problem
C. Change
D. Event

Answer: B

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.

NEW QUESTION # 299
Which is a recommendation applying the guiding principle 'keep it simple and practical'?

A. Communicate in a way the audience can hear
B. Fast does not mean incomplete
C. Sometimes nothing from the current state can be re-used
D. If a practice is easier to follow it is more likely to be adopted

Answer: D

NEW QUESTION # 300
Which dimension includes the knowledge needed for the management of services?

A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology

Answer: D

NEW QUESTION # 301
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