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| Section | Weight | Objectives |
|---|---|---|
| Business Process Mapping | 17% | - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders |
| User Story Development | 20% | - Write clear and actionable user stories - Define acceptance criteria for user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization |
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Manage requirements traceability - Prioritize requirements based on business value - Validate and verify requirements with stakeholders |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes - Conduct stakeholder interviews and workshops |
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NEW QUESTION # 68
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?
Answer: A
Explanation:
This answer states that getting approval and signoff on the requirements is the next step for the BA to take before build can begin. Approval and signoff on the requirements means that the stakeholders agree that the requirements are accurate, complete, and feasible, and that they authorize the development team to start building the solution. Approval and signoff on the requirements helps to avoid scope creep, rework, and miscommunication. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-certification-prep/prepare-for-the-salesforce-business-analyst-certification-exam
NEW QUESTION # 69
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
Answer: B
NEW QUESTION # 70
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?
Answer: C
Explanation:
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References: https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values
/v2mom-introduction
NEW QUESTION # 71
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
Answer: A
Explanation:
Email Proof is the User access and sharing feature that would be used for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email. Email Proof is a security feature that requires users to verify their email address when they log in for the first time or change their email address. 2 FA, Single Sign-On, and Login Link are not User access and sharing features that would be used for this use case. References: https://help.salesforce.com/s/articleView?id=sf.
security_email_proof.htm&type=5
NEW QUESTION # 72
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
Answer: C
Explanation:
The top skills for a Salesforce Business Analyst (BA) emphasize abilities that support requirements elicitation, analysis, collaboration, and documentation. These align with Salesforce's expectations for effective business analysis:
Information Discovery and Analysis: Critical for understanding business needs and translating them into Salesforce solutions. Salesforce emphasizes these skills during requirements gathering and aligning solutions to business objectives.
Synthesis: The ability to combine gathered insights into actionable strategies or system requirements ensures seamless integration within Salesforce.
Communication and Collaboration: Essential to engage stakeholders, developers, and project teams to ensure all parties are aligned. Salesforce Business Analyst job descriptions highlight communication and teamwork as core competencies.
Documentation: Salesforce projects require detailed documentation, such as user stories, process flows, and solution blueprints, which are integral to successful implementations.
These skills ensure the BA can effectively bridge the gap between business needs and technical solutions, as recommended in Salesforce's business analyst role expectations.
NEW QUESTION # 73
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