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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 2: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Create learning materials and resources - Design training programs for users and admins |
| Topic 3: Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Topic 4: Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management |
| Topic 5: Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Topic 6: Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
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NEW QUESTION # 68
Which Salesforce object is typically used to set up notifications for Slack?
Answer: A
Explanation:
Slack notifications can be set up for various Salesforce objects like Opportunities, Accounts, and Cases to ensure that users are alerted about important updates in real-time.
NEW QUESTION # 69
You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?
Answer: B
Explanation:
The correct answer is A . The constraint is explicit: the SOW only includes one Admin Essentials training, but the client has twenty Workspace Admins distributed across North America, China, and Australia. A tailored video series provides reusable, asynchronous enablement that can reach all admins across time zones without exceeding scope. This is a practical learning-design response: it preserves project boundaries while still giving the admin audience role-specific training materials. Option B is poor consulting practice because offloading the training to the client's IT team does not ensure quality, consistency, or alignment with the Slack launch plan. Option C is not enablement; 24/7 support is reactive and does not prepare admins to perform their role.
Option D may be reasonable if the client wants expanded live training, but it changes scope and therefore does not meet the phrase "within the scope of the project." The best answer is to supplement the single live Admin Essentials session with scalable admin-focused video content.
Reference topic: Learning and Enablement - admin training strategy, asynchronous enablement, time-zone coverage, SOW constraints, and scalable learning materials.
NEW QUESTION # 70
Your client is about to start the migration to Slack. Which strategy is most effective for communicating this change to their employees?
Answer: B
Explanation:
A series of informational meetings and Q&A sessions offer employees the opportunity to learn about Slack, understand the migration process, and have their concerns addressed.
Supplementing these with email updates ensures ongoing communication and reinforces key messages, leading to a more informed and smoother transition.
NEW QUESTION # 71
Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?
Answer: A
Explanation:
The correct answer is D . If the client needs a complete count of the number of people in the workspace, the correct org-level metric is Total membership . Full members alone would undercount the population because it excludes guests. Guests alone would obviously undercount because it captures only external or limited- access users. Members who posted is an engagement metric, not a population metric; it measures activity, not total people. Senior leadership reporting usually requires a clear rollup metric that represents the entire membership footprint, especially in Enterprise Grid where leadership may need visibility across workspaces, users, guests, and adoption trends. Total membership is the only option that reflects the complete count of people associated with the workspace. The consultant should distinguish between membership metrics and engagement metrics: membership tells how many people are present, while posting metrics tell how many are actively participating. For a complete count, total membership is the only defensible recommendation.
Reference topic: Governance Structure (Owner and Admin Roles) - org-level reporting, workspace membership metrics, admin analytics, and leadership reporting.
NEW QUESTION # 72
In the event of a technical issue during Slack migration, who should the client contact first for resolution?
Answer: C
Explanation:
The client should first contact the Partner's consulting team for any technical issues during migration. The Partner's team is responsible for overseeing the migration and is equipped to either resolve the issue or escalate it appropriately to Slack if necessary.
NEW QUESTION # 73
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