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SAP C_C4HCX Exam Syllabus Topics:

Section	Objectives
Topic 1: SAP Sales Cloud & Service Cloud	- Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes
Topic 2: SAP Commerce Cloud	- Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management
Topic 3: SAP Customer Experience Architecture	- End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy
Topic 4: Integration and Extensibility	- Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts
Topic 5: Security and Identity Management	- Authentication and authorization concepts - Data protection and compliance in CX solutions
Topic 6: SAP Marketing Cloud	- Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To an employee
B. To a queue
C. To a team
D. To an outbound channel

Answer: A,C

NEW QUESTION # 65
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Create custom logic to enhance SAP standard logic.
B. Create a new UI as an SAP Fiori app.
C. Append a new structure into an SAP standard table.
D. Add custom fields to the SAP standard fields.

Answer: A,D

NEW QUESTION # 66
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A. Avoid unplanned downtime
B. Travel to Reimburse
C. Guided buying
D. External workforce
E. Hire to Retire

Answer: B,D,E

NEW QUESTION # 67
Which of the following definitions describes an extension in SAP Commerce Cloud?

A. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
C. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D. It is a side-by-side app integrated within the SAP Commerce Cloud core component.

Answer: A

NEW QUESTION # 68
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.

A. Multilevel ad hoc programs
B. Lifecycle campaigns for large contact lists
C. Immediate reactions to customer behavior
D. Event-driven journeys for contacts

Answer: A,B

NEW QUESTION # 69
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