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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Cisco Tools and Processes20%- Describe CX Portfolio and deal management processes
- Explain Smart Accounts & Smart Licensing
Topic 2: Business Acumen30%- Interpret key financial terms (e.g., CAPEX, OPEX)
- Describe renewal cycle and risk action planning
- Evaluate products and services to meet customer goals
Topic 3: Customer Success10%- Define customer success
- Explain customer journey & IT purchasing models
Topic 4: Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration
Topic 5: Customer Success Foundation10%- Explain the stages of the customer lifecycle
- Describe recurring revenue financial terms
- Explain recurring revenue financial implications
- Define customer experience

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Cisco Renewals Manager Sample Questions (Q98-Q103):

NEW QUESTION # 98
Which product addresses network segmentation issues and is omprised of viptela and Meraki products?

Answer: B


NEW QUESTION # 99
Which success indicator for a Renewals manager is valid?

Answer: D


NEW QUESTION # 100
Which success indicator for a Renewals Manager is valid?

Answer: A

Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.


NEW QUESTION # 101
Which value should a customer expect from purchasing Success Tracks?

Answer: D


NEW QUESTION # 102
Which statement best describes an Ask the Expert session?

Answer: A


NEW QUESTION # 103
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