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| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Service Value Chain - Governance - Continual Improvement - Guiding Principles |
| Topic 2: ITIL Management Practices | - Technical Management Practices Overview - General Management Practices Overview - Service Management Practices Overview |
| Topic 3: The Four Dimensions of Service Management | - Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology |
| Topic 4: Key Concepts of Service Management | - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers - Products and Services |
ExamPassdump의 Peoplecert ITILFNDv5덤프는 Peoplecert ITILFNDv5시험문제변경에 따라 주기적으로 업데이트를 진행하여 덤프가 항상 가장 최신버전이도록 업데이트를 진행하고 있습니다.구매한 Peoplecert ITILFNDv5덤프가 업데이트되면 저희측에서 자동으로 구매시 사용한 메일주소에 업데이트된 최신버전을 발송해드리는데 해당 덤프의 구매시간이 1년미만인 분들은 업데이트서비스를 받을수 있습니다.
질문 # 104
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
정답:A
질문 # 105
What does the ITIL Guiding Principle 'think and work holistically' emphasize?
정답:B
설명:
The principle "think and work holistically" emphasizes considering all components of the service value system and their relationships when making decisions, so option A is correct. ITIL teaches that products and services are created and managed through interconnected people, technologies, partners, workflows, governance mechanisms, and practices. Focusing on one part in isolation can create local optimization but system-wide problems. A change that improves one team's efficiency, for example, may create delays or risks elsewhere. This principle encourages organizations to view the full system, including dependencies, handoffs, stakeholders, and outcomes. While value creation is important, that idea is broader and more closely linked to
"focus on value." Automation belongs to another principle. Holistic thinking ensures that improvements support the whole organization and the overall flow of value.
질문 # 106
Which dimension is concerned with management of relationships with external organizations?
정답:A
설명:
The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.
질문 # 107
An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?
정답:D
설명:
The best metric for evaluating the transition activity is the success rate of releases deployed into the live environment, so option A is correct. Transition is responsible for introducing new or changed products and services into live use with minimal disruption and adequate readiness. A strong success measure is therefore how often releases enter production successfully and perform as intended.
질문 # 108
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
정답:C
설명:
The organizations and people dimension promotes conducting safe-to-fail experiments in complex situations by fostering a culture that encourages learning, collaboration, adaptability, and informed decision-making within teams and across the organization.
질문 # 109
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