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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Acceptable use policies 2. Data governance and compliance 3. Channel management policies
Topic 2: Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 3: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM)
Topic 4: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers
Topic 5: Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Topic 6: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms

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Salesforce Certified Slack Consultant Sample Questions (Q30-Q35):

NEW QUESTION # 30
When designing a Slack grid for an organization, what is a best practice to ensure that the grid effectively supports the company's communication and collaboration needs?

A. Design the grid with a minimal number of channels and only expand as specific needs arise
B. Create a large number of channels upfront to cover all potential topics and discussions
C. Tailor the grid structure to mirror the organization's departments and teams, creating channels that reflect their specific communication needs
D. Encourage the use of direct messages for most communications to keep channels uncluttered

Answer: C

Explanation:
The best practice is to tailor the grid structure to align with the organization's departments and teams. This involves creating channels that specifically cater to their communication and collaboration requirements, ensuring the grid is organized and efficient, and aligns with the company's operational structure.

NEW QUESTION # 31
A client is interested in Slack but is unsure how it differs from traditional email communication.
What aspect of Slack would you highlight to demonstrate its advantage over email?

A. The availability of custom emojis and GIFs to enhance team bonding
B. Real-time communication and the ability to organize conversations into channels for better team collaboration
C. Slack's user-friendly interface that resembles social media platforms
D. The ability to send larger file attachments compared to standard email services

Answer: B

Explanation:
One of the main advantages of Slack over traditional email is its focus on real-time communication and the organization of conversations into specific channels. This allows for more efficient and targeted communication within teams, reduces clutter, and enhances collaboration, unlike the linear and often cluttered nature of email.

NEW QUESTION # 32
In a discovery session with a new client considering Slack, what question should you ask to gauge their expectations regarding data privacy and compliance in Slack?

A. "How many employees in your organization will need access to Slack's premium features?"
B. "Can you describe your organization's data privacy and compliance requirements and how you expect Slack to support these?"
C. "What are your preferred themes and customizations in Slack for a better user experience?"
D. "Which emoticons do you think will be most popular among your employees in Slack?"

Answer: B

Explanation:
Understanding the client's data privacy and compliance requirements is essential in evaluating how Slack can meet these needs. This question helps in determining whether Slack's features align with their compliance and privacy expectations and what adjustments or customizations might be necessary.

NEW QUESTION # 33
You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A. Objective, channel setup recommendations and delivery method
B. Target audience, channel setup recommendations and delivery method
C. Target audience, objective and delivery method
D. Objective, channel setup recommendations and target audience

Answer: C

Explanation:
The correct components are target audience, objective, and delivery method . A rollout communication plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement.
The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself.
Reference topic: Learning and Enablement - rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging.

NEW QUESTION # 34
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A. Five
B. They can define how many they need.
C. Four
D. One

Answer: D

Explanation:
The correct answer is D . An Enterprise Grid organization can have only one Org Primary Owner . This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces - Social, Finance, Marketing, and Operations - but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.
Reference topic: Governance Structure (Owner and Admin Roles) - Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.

NEW QUESTION # 35
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