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| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Managing Resources | 16% | - Manage time sheets, operating hours, and skills - Configure service territories and membership - Set up and manage crews and resource types - Understand license types and deployment |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
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NEW QUESTION # 123
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
Answer: B
Explanation:
This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. References:https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5
NEW QUESTION # 124
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
Answer: B
Explanation:
This option allows creating a service resource that represents a group oftechnicians who work together on the same service appointment. References:https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.
htm&type=5
NEW QUESTION # 125
Which type of record should a Consultant use to specify a pre-defined set of parts for an annual service Work Order?
Answer: A
Explanation:
The correct configuration is Products Required on the Work Type. A Work Type acts as a reusable template for recurring service. Adding standard parts to its Products Required related list lets those requirements flow to Work Orders or Work Order Line Items when the Work Type is applied.
Inventory design should also preserve pricing and traceability. Price Books and Price Book Entries supply commercial pricing, while serialized inventory gives unit-level identity when individual items must be tracked. Product Requests and Product Transfers manage replenishment and movement rather than the underlying job structure.
The alternatives address different parts of the Field Service model. Product Items show stock at a Location, and custom Flow or layout fields do not replace the standard reusable Products Required model.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Work Types; Products Required; inventory planning.
NEW QUESTION # 126
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
Answer: D
Explanation:
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types with Products Required, agents and dispatchers can quickly create Work Orders with the appropriate materials. Creating Work Types with Products Consumed or Products Required would not populate products on Work Orders automatically, but would require manual entry or consumption by technicians. Creating Work Types and Locations would not affect products on Work Orders, but would affect scheduling and optimization of service appointments. References:https://help.salesforce.com
/s/articleView?id=sf.fs_work_types.htm&type=5
NEW QUESTION # 127
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
Answer: C
Explanation:
This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria. References:https://help.salesforce.com/s
/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5
NEW QUESTION # 128
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