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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
- Linking solutions to business goals
Topic 2: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio
  • 1. Commerce solutions
    • 2. Marketing solutions
      • 3. Customer Data solutions
        • 4. Service solutions
          • 5. Sales solutions
            Topic 3: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
            • 1. Use cases and business scenarios
              • 2. Integration points and architecture
                - Integration between CX solutions
                • 1. Consistency across customer interactions
                  • 2. Efficiency and personalization benefits

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q19-Q24):

                    NEW QUESTION # 19
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 20
                    Which solution can be used to analyze a real-time 360 view of the customer?

                    Answer: D


                    NEW QUESTION # 21
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 22
                    Which feature is available in SAP Commerce Cloud?

                    Answer: A


                    NEW QUESTION # 23
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,E


                    NEW QUESTION # 24
                    ......

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