Quiz Perfect ITIL-4-CDS - Valid ITIL 4 Specialist: Create, Deliver and Support Exam Questions

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Support and improve services25%- Performance measurement and improvement
  • 1. Continual improvement practices
    • 2. Metrics and monitoring
      - Service support and incident management
      • 1. Service desk and request fulfilment
        • 2. Incident and problem management
          Topic 2: Deliver and transition services25%- Service delivery and operational practices
          • 1. Service integration and management
            • 2. Service operation and control
              - Service transition and change management
              • 1. Change enablement and release management
                • 2. Deployment and implementation
                  Topic 3: Create and develop services25%- Service design and development practices
                  • 1. Requirements definition and specification
                    • 2. Service components and architecture
                      - Quality assurance and validation
                      • 1. Service level management
                        • 2. Testing and verification
                          Topic 4: Plan and build service value streams25%- Service value system and value streams
                          • 1. Designing value streams and workflows
                            • 2. Core concepts and principles
                              - Resource and capability management
                              • 1. Buy vs build and sourcing strategies
                                • 2. Planning and allocation

                                  >> Valid ITIL-4-CDS Exam Questions <<

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q87-Q92):

                                  NEW QUESTION # 87
                                  An organization has departments that are structured as Sales, Business Operations, and Quality Control. Each department has its own set of responsibilities, reporting lines and authorities, and they manage their internal processes independently. What type of organizational structure is this an example of?

                                  Answer: B


                                  NEW QUESTION # 88
                                  Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

                                  Answer: A


                                  NEW QUESTION # 89
                                  A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

                                  Answer: A


                                  NEW QUESTION # 90
                                  What should an organization consider when deciding to retain or outsource specific IT services?

                                  Answer: D


                                  NEW QUESTION # 91
                                  An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

                                  Answer: D


                                  NEW QUESTION # 92
                                  ......

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